Hampton Inn Rochester-Webster

The front desk manager was rude and disrespectful. No customer service all. We did not get the room we reserved and she told us too bad go somewhere else. We left the hotel without staying the night.

Quick and friendly check in, clean room, good breakfast! The pool area was clean! Staff was friendly and helpful! Would definitely stay here again!

The very worse hampton inn i have ever stayed at. My grandmother is a diamond member and this place was a dump. Extremly understaffed. Front desk agents were no where to be found during check in and check out. The pool was freezing guests compared it to bottled water. There were HOLES in our bedroom wall. There was hair on the shower curtain. Dirt and hair in bathrooms. Hair on sheets. Rooms were small and dark. Breakfast was an absolute disaster. There was no where to sit. No juice. No milk. No eggs. No yogurt . Had to get the front desk agent and she got upset stating shes doing the front desk and breakfast is doing house keeping. There was a line out into the dining area to try to make waffles. After 30 mins we only got cereal and left starving so went to chick fil a . The towels at the pool were so small they didnt even cover my 3 year old. My 7 year old kept calling the place "trashiest hotel ever". Beyond annoyed and disappointmented. My money is very tight and we did this for a family get away. Major waste of money. Will be leaving a google review as well. Will never ever return and pefer the holdiay inn express way morem

I was in town for a funeral. During this tough time, it was great to not have to worry about the hotel and the hot tub was just what I needed. The staff and the hotel overall was wonderful.

The staff were very friendly and accommodating. I let them know that my son is in a wheelchair, in the comments during booking. When I arrived today they were so welcoming and right away said that our room was ready. We were placed on the first floor in a huge room. We had a king size bed, a love seat, a desk, a double closet, a microwave, a small kitchen sink, a fridge and a coffee maker. In our bathroom there was a walk in/roll in shower with a fold down bench. There was also a wheelchair accessible sink and mirror set lower for wheelchair users. Throughout the hotel there is tea and coffee available all the time, a pool and a gym. I would definitely return and recommend.

Excellent Stay! We Felt Safe and Everything was Clean. Breakfast was Awesome!! The Best FREE Breakfast I have Seen. VERY CLEAN- FRIENDLY Staff- Pool was Great! All Around GREAT Price and Great Amenities. My new Favorite Chain of Hotels

A gift place to stay, if a bit far from downtown Rochester (20 minutes by car). A little worn in spots, but clean and friendly. Would definitely recommend.

I like the property for single king size rooms. They have updated those. However the staff has gone down hill. They use to have this one manager or assistant manager who was trans and they were amazing and held everyone else to a standard. Now it’s like everyone hated their job that was there. Like the breakfast was 20 minutes late coming out. Things like that.

Very clean room and bathroom; very quiet and you did not realize how many people and kids were in the hotel until you went to breakfast. Will definitely stay here again. Great place to spend the weekend. I stayed here as I was working on a book and needed to get away from the hustle and bustle