Best Western Plus Wenatchee Downtown Hotel

Bad food, service ok

Our stay here is always awesome. The staff is amazing and so accommodating. Thanks for another great stay!

Uncomfortable bed and pillows, very loud. All the doors slam. Kids screaming down the halls, if anyone walked up the stairs the whole side shook.

The bed was incredibly uncomfortable, I could not sleep and the pillows spelled terrible. Ended up using my sweatshirt as a pillow.

The stay was great. The breakfast was kept stocked and hot! The pancake maker was on the fritz, but everything else was delish! The night gal was GREAT!! Very helpful and friendly!! We discovered the Keurig machine in our room didn't work when we got there and she quickly found us a replacement for it! I wish we would've been notified that the pool was out of order, my 10yr old was REALLY looking forward to that. The shampoo and conditioner are laughably small, but I get it. Luckily there was more than one set in our bathroom. Very quiet rooms, we didn't hardly hear anyone else in the building!

When we arrived at the pool was closed for rehab purposes. We had booked this hotel particularly because of the pool. Luckily, the incredibly helpful receptionist switched us over to the sister hotel five minutes down the street because they had a operational pool. I really appreciated the help and ease at which this was done to make our stay more comfortable.

The sink had dirt in it or something when we got there and was dirty. Little dry blood spots on sheets

We could hear everything. It was as if the walls were paper thin. We asked to move twice. Both nights the people were very loud. The 2nd night the people next to us were also blasting their TV. Being on the 1st floor with the side entry and pool didn't help. The room also had a connecting door to another room which we could see light around if they had their lights on. We were given ear plugs and that still didn't help. It was as if we were trying to sleep while a party was going on. We called multiple times about the noise too. This was by far the worst stay we've ever stayed in a hotel due to noise. The pool was also cloudy, and a dirty diaper left there- which I know isn't their fault. I'm only giving this a 2 star vs a 1 star because the staff was friendly. It was truly an awful stay and we got zero sleep both nights.

Reasonable and what you’d expect- staff were helpful and efficient. Breakfast was busy and chaotic at times- get there early! - but there was a good selection and items were regularly refreshed in the time we were there.