Sigourny
4 сентября 2023 г.
Be advised there is a bedbug issue in one of the double queen rooms. We booked the room for our family of 3 hoping for a comfortable experience. During the night, I noticed that I was getting itchy. I didn't think much of it as I have sensitive skin and thought it was due to the detergent. As precaution I did inspect the beddings and mattress and did not notice anything unusual and was exhausted from the long trip and fell asleep.
The following morning my son noticed a BEDBUG CRAWLING ON THE HEADBOARD. I promptly alerted the manager, who offered a compensation of $50 as the best resolution. Given that we paid over $300 for the room, this offer was unsatisfactory. Moreover, the manager requested that I sign a release form, prohibiting me from posting negative reviews in exchange for the compensation.
I declined this offer and am in the process of filing a chargeback with my credit card company to seek a fair resolution.
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