Holiday Inn Express West Palm Beach Metrocentre

Air conditioner was so loud I couldn't sleep unless it was turned off. Mini-fridge leaked water all over. Toilet seat was a safety hazard and was barely connected. Minimal water pressure and minimal hot water.....all of this could have been over looked if they were able to provide a room key, instead had to be escorted to my room everytime i wanted to come or go

My room was perfect temp, AC was quiet, room was dark and able to sleep past sunrise. Quiet hotel, adequate amenities and less than 10 min drive to mall and many other eateries. Wouls stay again. Especially liked they have Dove soap.products.

Staff was super friendly from check in to breakfast and check out. The building could use a little air circulation improvement but it was a pleasant one night stay. Thank you for the hospitality!

The property is not super Clean, bed was clean and bathroom so so. However, my main issue was how noisy it was. People in the people all night being loud, and people In the lobby screaming at 4:00 am. I stayed here for the night to dive at Blue Heron Bridge…not worth it

We enjoyed our staycation it was quiet and the activities we did was a short drive from where we stayed

New property, modern rooms, surprising good breakfast. Highly recommend

Everything was much less than average except customer service. It seems the hotel does not have a consistent process to ensure simple necessities are in place. 1 - There was a lack of water pressure in original room; had to change room. 2 - One day, all towels were removed from room and room was not made. Came back to room that evening to find their zero towels. I had to request from the front desk. 3 - Toilet paper was lower one night. Next day, room was made but toilet paper not replenished. Ran out of toilet paper that night. I had to request a roll from the front desk. 4 - Went to pool one afternoon. Total of 7 guests there, including two kids. 4 adults were smoking; I was told at check-in that it was a no smoking hotel. Mentioned to front desk person who happened to be walking by as I was returning to my room. When I came back to pool minutes later, the guests at the pool were still smoking. 5 - No body lotion in the room.

The rooms were damp and musty. The shower/tub looked like it needed to be recaulked. Mold/mildew growing in the caulking. I ran the AC on Dry mode at 65 degF to get the humidity out of the air, and it took about 6-8 hours to finally get it to a normal humidity. I coughed all night, possibly from breathing mold.

Nice stuff and thanks again for having us over 10 days