Hampton Inn & Suites Cape Cod-West Yarmouth

Hotel was great! Put on a great breakfast, and snack for kids at 8pm! Great staff- kind and helpful! Would stay again and plan too next year!

Nice stay but the hot tub was broken and we were really looking forward to it so we were disappointed. Staff seemed aware of it but said could not be fixed.

We love it every thing clean perfect the customer service good the staff there very gentle the room are clean the pool everything is good my kids love it’s we definitely come back also is not us first time in the hotel but definitely enjoyed is very nice to relax and for kids plus the activities for the kids

Property was dated and in need of renovations. Staff was excellent. Breakfast was continental and fair at best. Offering a restaurant breakfast/brunch experience is my preference.

Nice clean hotel, a lot of stores in the area so good access to anything that you need, very friendly staff, would come back for another stay.

The place was dirty and lots of broken stuff in bathroom. Breakfast was a mess and not clean area. I would never go back

When we arrived for check-in, they over booked our room but they did offer us a room of lesser value and offered us some money back. Hotel was very clean but be sure to arrive at check-in time.

Everything was clean. We were vlose to all the shopping areas etc

This hotel is in a great location. For our stay, it was smack in the middle of everything we planned to do. There were restaurants easily nearby. Our disappointment was with service and accommodation. The room was very nice size and very clean. The mattress was horrendous. We both had difficulty sleeping and awoke with aching back during our stay. I talked to the front desk on the first morning and asked if they could put extra mattress pads or mattress topper on it or perhaps change out the mattress. We were touring all day and came back at night, and to our disappointment, nothing was done, and our room was not serviced by housekeeping as I had requested at check-in the day prior. The next morning, I again asked the desk if they could do something on the mattress, and the clerk, who did not have a name tag on, told me, "I doubt it." When I asked her to check and see if we were marked for housekeeping, she replied, "Yeah, you're on there." I mentioned that I had asked for the prior day too, and it wasn't done, so I just needed to be sure it would be done this day. Her reply was a hasty "You're on the list". We always stay at Hampton Inn when traveling, and I was surprised by the lack of customer service and the attitude of the desk clerks. We are usually very comfortable and very happy at Hampton Inn, This one, while it is very clean as is expected, the bed was extremely uncomfortable, and service was poor.