Red Roof Inn Cleveland - Westlake

房間不乾淨，住了6天，我的手被跳蚤或其他什麼蟲子咬了，很癢，這是我這一輩子住過最差的酒店。我後知後覺，廁所裏面的衞生紙，是上一個客人用過的，我以為就是那麼小的。三天來打掃房間，才發現衞生紙應該是一大卷。很臟很臟，這是一個完全不符合標準的出租房，強烈要求整頓，或者下架。很不幸，人生中遇到這樣的旅行體驗。人變得不好了

房間很大，清潔衞生。大堂服務十分專業。衹是因為人手少，三天都沒有來打掃衞生。

I’ve stayed at several hotels in this general area as it is a very convenient drive to Lakewood. This hotel was significantly less expensive than its neighbors so I thought I’d give it a try. I was not disappointed. The room was on the second floor with very easy access and parking. Room was clean and quiet. I was happy to to be near the airport with its noise Staff very friendly and welcoming. It’s definitely not a luxury hotel but if you’re looking for a simple, clean room with easy access to I-90, I would recommend this place.

We have stayed here several times. It is nice for the money. The staff is very nice. What we discovered this time I love: Instead of little soaps that get wasted and little shampoo bottles that add plastic to the landfill, there are now dispensers. Great!

Stains on the sheets, dirty phone and clock on night stand and the rooms stink.

No hot water, no breakfast anymore, no maid service for my 2 day stay. Hot water breakdown led them to offer me to move (I did not because I had just moved in) but NO offer of any discount on the room. The staff was EXCELLENT…. But I was told there was new management and I am questioning the management’s policies.

Good location and good rates. However, it would be nice if the room had a dresser . We have to leave our clothes stacked on the bench. We don't like living out of a suitcase.

First room was unclean…and then had to leave because we didn’t feel safe with other hotel patrons that were in nearby rooms

The area the hotel is located at is safe and nice. The room was clean, the bed comfortable. The daytime desk clerk was amazing. There ended up being a problem around 3 am. I woke up to water dripping across my face. Upon turning the light on and looking up I seen the ceiling leaking water and it looked like the ceiling was quite wet over the top of the bed.. I put a towel on the bed to catch the drips to keep it from soaking the mattress. Since there was a child and another family member in the room I did not want to wake her up at 4 am in the morning, so I decided since it was just a drip i would wait to notified the front desk in the early morning. I did not go back to sleep after that. The Clerk was very apologetic but she told me they could not compensate me in any way because I booked through *******. I am not happy about this and think I should have been given a complete refund! Red Roof Inn should take the brunt of this mishap as it was not my fault they had a water leak.