Sadly, this wasn’t a good visit to this hotel, we are disappointed we waited £207 on the rooms as our experience was not very nice. Firstly, when we arrived no one was manning the reception desk, we waited 10 minutes, rang the bell twice then finally someone came to the desk. We checked in, and was told that they stopped serving dinner at 9pm, it was even written on their sign on the desk. We went upstairs, to the bedrooms, they were ok, although the bathroom was grubby, shabby, falling apart, really smelly and needs updating. The shower gel dispenser almost empty, the extractor fan covered in dirt, grime and old dust, plus the staining on the ceiling too. The beds, ok, one was really hard and uncomfortable, the others ok. Bed sheets were clean. We got freshened up, popped over the pier, came back to the hotel at 7pm. Ordered a drink at the bar, bar staff was very moody, had a bad attitude and seemed really miserable. The atmosphere in the bar was also miserable, dull, lifeless and it was really really smelly in there, like a strong stale smell of BO. We got drinks, served by the half arsed bar staff, then we saw our glasses were filthy. For the cost of the drink too, it was rank! We were about to order food when the same moody staff member said ‘the kitchen is closed’. So we had to find another establishment to dine at. Which was nicer anyway and after seeing the filthy glass, I was relieved in some way. Then after dinner we came back to the hotel for 9.45pm, went to bed, then got up in time for breakfast. We went to go have breakfast, was told where to sit, and that we’d need to go to the bar to order. So we ordered some cooked breakfasts along with the continental option. Well, if you can call it continental’. It consisted of 4 stale pastries, some plain yogurt, no mixed fruit, as they didn’t have any available, and 2 gone off, bad apples, which were mouldy, squishy and like foam. They looked weeks old! Absolutely disgusting. The breakfast as cold, had thick, salty, grey bacon, and it just wasn’t nice at all. The cups dirty too. Not only that the tables in the bar/restaurant are all dirty, sticky and really grubby, the seats were too. We just hurried and went over to the pool table. We didn’t need to check out till 11am. But we were just sitting at the sticky tables by the pool table around 10:40am, and were basically told to hurry and leave by the moody bar staff. We thought this was rude and just uncomfortable. We’d already packed up anyway and all we needed to do was hand back the keys after checking out, which was online anyway. No one was at the desk when we checked out so we had to leave the keys in the basket provided. We felt so unwelcome, like we were a burden there. Not a very welcoming, friendly atmosphere at all. We wouldn’t stay there again or recommend this hotel unfortunately. It is a shame as the location is spot on and we love coming to Weston-Super-Mare a lot. Parking was ok, that was the only bonus really.
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