Fairfield Inn & Suites Wilkes-Barre Scranton

Convenient to get around to other activities. Picked this place because another nearby hotel noted their pool was closed for repairs. Checked in to find this one also closed!

My husband and I had an overnight date. We were meeting friends for dinner. I booked the hotel bc it had a pool and a hot tub. When we arrived and got our room key we were told the pool and hot tub were down. Very disappointed!! That was the main reason we stayed there. No compensation or apologies were given.

The pool and hot tub was out of service 😡 we were definitely looking forward to the hot tub! Kids were running around all night and everyone was very loud.

Ok for a quick sleep. Definitely in need of updating & they don’t seem to care for ******* bookings very much.

The room had bedbugs. I always check for bedbugs and roaches in all hotels and this time one was crawling on the pillow. I caught it and then Google it because I have never actually seen one before. It was definitely a bedbug. I put it in a bag and packed out stuff up and went to the front dest to tell them. The lady was nice but she didn't think it was a bedbug. She asked someone else and then came back and told me to call the manager for a full refund. I called today and she said I was not charged for the room but I need to contact ******* so they can call her and confirm and then refund me. I don't see a number to call so I messaged someone and they shut off the comments so I can't say anything else. This hotel needs updating as well. The lobby looks really nice but the rooms are not nice. Paint is peeling in the bathroom and the rooms are old and need updating

I booked this hotel specifically because they have a hot tub, but when I arrived I found out that it is closed for maintenance. I was told they don’t share that information when booking because they don’t know when it will be working again.

The staff was super nice and warm welcome. The variety of breakfast was really good. The room was convenient and clean. The only negative point if the pool is out of service you should mention it! It's definitly, a place to stop with the kids! Thanks, The Canadians.

We decided to book a suite after our 10 hour ride. It was great . So much room and a separate living room. 2 TV.s. the bathroom was clean and spa like. The breakfast was beyond our expectations and the lady looking after the breakfast was very helpful. I asked if there was gluten-free freebread and she went out back and got a piece from the freezer. Then she brought me out a gluten free muffin for the road! Loved this place. Will definitely stay again.

Kind of hard to find, but was a good place to stay for a night. Hotel rooms are outdated, but it worked