Airport Inn Manchester

I am sorry to say it worst hotel I have ever stayed at. My room was never cleaned I had to change my bedding myself and get my own towels tea sugar an coffee. The bathroom door didn’t close the shower didn’t work an the air con was not working which they was telling new visitors that they have air con in room. Whilst they was telling me it’s not been working through out building. I never once complained about anything I payed for. The female general manager of the establishment was very abrupt and rude she banged on my door to complain about me leaving rubbish outside my room where the domestics said it was fine do so. Not at any point did anybody say we was not allowed do this or say to take it to bins at back of property. At no point did this general manager introduce herself she could been anybody. So when I went to reception to inform them of this lady turning up at door in very abrupt manner I was informed it was General manager. I was shocked at lack of unprofessionalism an serious lack of people skills of this general manager. She then got the reception to tell me they have cancelled my next 2 bookings and didn’t have decency to come speak to me face to face now after them cancelling my booking they are trying keep nearly £900 pounds of my money for cancelled bookings!! That This great general manager done herself!! And has also said we are not come stay there again all because I asked for a room with facilities they advertise and I paid for without complaint. The overall situation is disgraceful behaviour of this General manager who has not ounce of face to face skill in dealing with general public in proper manner she is absolute disgrace the hotel is a disgrace and to tell me not book again is biggest insult to think I would nor would I recommend this hotel to anybody. There’s fights in corridor at night the place should be used house homeless all that establishment fit for and Britannia need do themselves a favour and get them selves a trained general Manager in an get rid of that vile women they have in post now who try rob people of there money.

After I checked out and left the hotel there was an attempted transaction in my card which I used for payments during my stay,the transaction was unannounced and reported as fraudulent activity from my credit card company and as a result I had to block my card to prevent further inicidences .Didn’t expect this.

A decent place. I wouldn't fault it as it ticked all the boxes , i.e., close to airport and has an airport to hotel shuttle. Overall it was a pleasant 3 day stay.

Nice hotel close to the airport. It is a little bit outdated, but it was clean and we had a good sleep.

Woken up at 7:30am by member of staff banging on the door shouting leak. By the time I got clothes on and got to the door they were gone. In bar area it was freezing.

Nice hotel, we stayed the night before our flight although thought it was closer to the airport than it actually is and everything is additional charge eg the airport shuttle, the swimming pool, foods quite pricy as there's nothing near the hotel.

I would never stay at this hotel, the room was filthy and one of the staff on reception was so rude. I paid online for the room and she charged me again on arrival, when I questioned this she made out like I was lying, making me show her my bank account to prove that i had paid when booking (although I had already given her the payment conf email) and the transaction that was pending on arrival! It took me over an hour to get her to action the refund and even then she was still rude. The room carpet was absolutely soaking in one patch and smelt like wee, the top bed had dirt on the sheet and the bath looked like it hadn’t been cleaned before. I didn’t complain about the room as it was already 11pm and we were checking out at 2:30am for our flight plus she was so rude regarding the payment I couldn’t cope with speaking to her again.

Tad tatty in the hotel but great location from the airport and a great breakfast. Would stay again

great place to start our holiday. 1 night before our early flight from Manchester airport . great location quiet and clean with all the facilities we needed.