Carla
27 сентября 2023 г.
This hotel is desperate need of a deep cleaning. I arrived late in the evening after a long drive tired, and just wanting to sleep. I stood in the lobby for 15 minutes while she had a terse discussion with another customer about the side doors not being locked as he was rightfully concerned about safety. The clerk could see the knee brace on my right knee but as she gets me checked in and tells me we are on the 3rd floor, doesnt tell me that the elevator is out of order. I had to figure that out with on my own and that the restaurant is already closed even though the information I found said that it was supposed to be open. With my bum knee, my luggage and bags I struggled up 3 flights of stairs to a dirty room that was not stocked. I paid for a non-smoking room which someone prior had obviously smoked in and the only coffee available was decaf. When I went to check out the ladies were unhelpful and said that the night clerk was new and all I had to do was come down those 3 flights of stairs and get the things that I needed. If I hadn't of been so tired and in pain, I would have asked for a refund and went somewhere else. Communication would have been very helpful.
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