Candlewood Suites Newport News/Yorktown

When we checked in - the from desk clerk gave us the wrong room. He gave us keys to another guests room who was still staying there. Luckily, that guest was not in the room at the time or that would’ve been very awkward. This mistake though innocent and honest; really posed a huge security risk and question for us. The new room we did get was not the room we reserved. We had reserved a room with 2 double beds but the room we got was only 1 bed and a sofa bed. Which made it tight for our family of 4. The side door of the building was always open which again was a security risk to guests staying there. It wasn’t secure at all which we did not like as we were traveling with 2 small children. The only positive of this hotel was that it was in close proximity to stores, food and the interstate.

The beds and pillows were very soft and plush. The location was easy to get to.

Candlewood suites is in a good location with Restauraunts nearby. The room was nice and updated. We would definitely rebook at Candlewood suites. We were looking for the ice machine but realized there was an ice maker in the fridge. Parking was easy and well lit.

When entering lobby in the evenings, I would be warmly greeted by Zipphora. She is an absolute delight and a “can do”person. Zipphora made a difficult time for me refreshing. Thank you. I love this hotel. It is convenient to restaurants, stores and major routes. I spent 7 nights there and not one disappointing moment.

After the situation that I had just come from, this was a slice of heaven, and a very need for positive experience. I can’t find one thing to complain about. My room was absolutely clean. The front desk were friendly people, welcoming, smiling. I loved my little kitchen, and the bed was extremely comfortable. I highly recommend anyone to stay there. It’s wonderful and I’m gonna go back again.

booked 5 months in advance & when i got there my room was not available , they tried to make me pay for a second room. bath tub had an orange sized hole in the side sink was cracked . Smoke detector had toilet paper wadded around it .outside patio wall almost fell over when i leaned on it & it is no longer like the the picture . Back door had shattered glass . I was afraid to use any of the dishes without washing it first , the entire place is poorly maintained & should be shut down for safety violations . I got lucky & found another place for the rest of the week that was great . Very deceptive pictures for this listing . More like a low rate budget motel . The rooms have a gross smell . The shower head was even rusty .

Awesome facilities! The beds however were not Queen size, and really close to the wall! My wife and I slept in the separate beds. Otherwise, great -- definitely I will return! Awesome staff!!

It was close to most stores and easy to get on and off the highway.

Nestled off the beaten path just enough to be quiet and comfortable. Close enough to get to everything. Staff was friendly and accommodating. Beds sit high. Im 5ft, 4in and it took more than a little hop to get into bed.