Zaan Hotel Amsterdam - Zaandam

Потрясающие впечатления в отеле, регистрация прошла очень гладко и профессионально. Персоналу не нужна помощь, все чистое и новое! Здание снаружи представляло собой коробку шоколада! А городок вокруг был прекрасен, как в сказке! Какой замечательный опыт.

ПлюсыОтель превосходно расположен от станции Зандаам. Номера просторные и чистые, с хорошим видом. Минусы: один конкретный администратор довольно недружелюбен и груб. Мы попросили разогреть нашу запечатанную еду, и сначала она согласилась. По ее подтверждению мы купили еду, но позже ресторан отказался от нее. Хотя надо сказать, что кроме нее все остальные были достаточно вежливы. Моя единственная рекомендация: мы, как туристы, не ожидаем ничего, кроме небольшой поддержки и позитива, когда посещаем ваше место. Если вы не сможете удовлетворить эту базовую потребность, нет смысла посещать другие страны.

It was a great experience. The Zaan Hotel was a new build, clean, employies and service was so much helpful. Also it was very close to transport and shopping centers. We were really enjoy it. I can recommend it to everyone.

Hotel was next to the AH supermarket and a very nice turkish restaurant. Very near Zaandam trains too.

Prefect location, nearby zaandam station. Go to ams central just 2 stop. Have 1 supermarket in front the hotel.

The hotel is very new. The outlook of the hotel is already a photo. The location is very close to train station, just a few minutes walk. Surely will come back next time. The hotel is fantastic!

The hotel reception service was excellent, but unfortunately, when I asked one of the kitchen staff for some hot water, he suggested I buy it from the bar counter instead.

You should teach your front desk to be more polite and know how to engage in proper conversation with guests, and I specifically mean Zoe. She needs a refresher on how to converse politely. While I appreciate the upgrade given, I didn’t accept it because it didn’t match our requirements so we stuck with our initial booking. When I politely declined, her body language and facial expression sent a message of annoyance as if it’s not her problem. And when I asked how many square meters the rooms are, she rudely and abruptly said, “I don’t know, check the website.” I was taken aback and when she realized what she did, she immediately found the answer and told me. Have her take a seminar on proper customer service or remove her from the front desk immediately.

Super awesome environment