La Quinta Inn & Suites by Wyndham Chicago Gurnee

I didn’t even get to stay in the hotel because after I checked out I had to run somewhere and in the process popped a tire, I called the hotel about 10 times and was put on hold every single time they don’t even let you speak they just say La Quinta Gurnee, and throw you on hold they don’t even ask if they can put you on hold they just put you on hold I was on hold for about 35 minutes after the 10th time of calling and decided to finally give up, I was unable to make it back to the hotel, and stranded in Geneva Wisconsin, I had to pay for another hotel, and after contactingtrips.com they said they don’t offer refunds I have to go through the hotel, the hotel never answers big mess I would never recommend

I've stayed her multiple times. they're still renovating but I've never had a problem. Needed work done in my room and maintenance was there within 5 minutes. Pleasant staff. Breakfast buffet nice. Pool and hot tub great. Easy on/off expressway/tristate. LOTS of eateries. Cracker Barrel literally out the back door. Gurnee Mills 5 minute drive. Kid and pet friendly

I like that this place is very family friendly and close to the mall for easy shopping and dinning experiences

I didn't like the fact that children were allowed in the hot tub to jump and splash around, staff didn't seem to care when told it was an issue with some of the guests

all like new remodeled rooms. Good breakfast. Hot tub hot like it should be.Great value for the money.Only wish they had adults only time from 9 to 10 in the pool area

Had an amazing swim stay with my family at this hotel. Breakfast was good. Had different choices each day. The management was amazing and nice. My only complaint is that the pool could use some work.

Great experience for the low price. The gal working the front-desk was also very, very nice. Maybe just one suggestion....time for a new mattress in our room. It was definitely comfortable enough....just was starting to sag. Would definitely stay here again, though.

The first night there they did clean our room but but did not make beds. Second night they Did not clean our room for example make beds, empty garbage or restock supplies -,towels, soap, coffee or toilet paper. Even when we requested additional supplies. The front desk said they would send housekeeping but no one came. The front desk could or would not give supplies. Hot tub did not work 2 of the three days. Twice we had to request towels for the pool the second time never received any. Breakfast changed from the first morning to less items. Our Door open with dead bolt on for we were locked out of our room. Noisy hallways till early morning. Charged my credit card $100 for essentials says they will refund which was not to date.

Staff was the friendliest I’ve had through using *******. Very nice people. The hotel itself seems to be going through renovation right now. Some of the restaurants in the immediate vicinity are closed down but Gurnee Mills is close and offers hot food. The staff was very friendly though and I’d book again. Thanks