Дата отзыва26 февр. 2024 г.
Анонимный пользователь
The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.
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Цена за ночь от:566 DKK
Дата отзыва12 сент. 2023 г.
CarlosG
Превосходное обслуживание, очень внимательный персонал и квалифицированный персонал, готовый помочь гостям. Номер чистый. Пляж находится в 50 метрах, но сейчас его нет. Ведётся строительство, поэтому придётся пройти более 500 метров, чтобы добраться до пляжа. Цены на продукты в мини-баре чрезвычайно высокие. Общая оценка 4,5/5.
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Цена за ночь от:1 333 DKK
Дата отзыва25 мая 2025 г.
ShijielvxiangjiaEric
Casa Santa Clara:雅高旗下的索菲特傳奇。也是城裡三家奢牌和當中規模最大的。圖中是花園,也是住進來歷史遺跡裏,可以在葱鬱的熱帶植物掩映,和斑駁的立柱古牆邊吃早餐,很妙!我這次也很感謝網友的推薦,也是雅高會員,所以就選了它。服務是預想的熱情老練,而且它是我第一家遇到的歡迎禮品送—一大袋哥倫比亞咖啡粉的酒店!感覺很用心!另外,好多人在卡塔赫納結婚呀,在這家也遇到盛裝出席的家族 見最後一張圖 哈哈哈
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Цена за ночь от:2 097 DKK
Дата отзыва12 мая 2023 г.
Гость
在las America 附近,但走路也是走不到的,旁邊有家超市,景色宜人,衞生也到位.
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Цена за ночь от:678 DKK
Дата отзыва8 авг. 2025 г.
Гость
قمت بحجز غرفه لمدة عشر ايام بخيار عدم الغاء وعند اكمال نصف المدة حاولت الغاء الحجز ول يكن هناك تجاوب من ادارة الفندق وهو من ابسط حقوقهم كنت اتمنى لو كان هناك بعض المرونة في التعامل
الفندق جميل والغرفة واسعه ويوجد احتمالة كبيرة في حال زياره المدينة مرة اخرى ساقوم بالحجز فيه مجددا ولكن مع خيار الغاء او تعديل الحجز
وجبة الافطار متنوعه ولذيذة والفندق مريح ومكانه كان ممتاز
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Цена за ночь от:687 DKK
Дата отзыва24 янв. 2024 г.
Гость
В целом неплохо, но немного скудно.
В номере не было тапочек, халата или воды. Создавалось впечатление, что есть только два пульта от телевизора и пустой мини-холодильник. Сантехника тоже очень простая.
Расположение удобное для аэропорта и поездок, но рядом с самим отелем мало что есть.
Завтрак был неплохим на вкус, но обстановка была суматошной. Продукты постоянно заканчивались, очередь за омлетами работала медленно, а столы были в основном грязными и без столовых приборов.
Возможно, это прозвучит плохо, но в целом всё было вполне удовлетворительно.
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Цена за ночь от:770 DKK
Дата отзыва1 февр. 2025 г.
CHILLING$
The hotel in nice and the rooms are huge with sea view balcony! This hotel no have private beach so anyone can swim in hotel front beach. When you want to go to front beach and get seats and umbrella you have to pay COL PESO 30.000! In front beach there is a lot of food sellers drink sellers which every 5 min someone gonna come up to bother you that was the only - issue! Rest hotel is great and specially the pools was amazing! Breakfast is good enough! Good for family and group of friends!
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Цена за ночь от:1 222 DKK
Дата отзыва17 янв. 2026 г.
Гость
The hotel is really old, the first room was not good, the windows were really cloudy, the bathroom really small, but the second room was really good with garden and pool view, and on the lagomar building. The restaurant was ok only and I ordered pulp and mash potatoes, very expensive and burn. The pools were fine. Why they covered the laguito view with trees ?So in conclusion for that price, not impressed.
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Цена за ночь от:841 DKK