боливар, Колумбия: отели категории 3 звезды

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

This place is simply amazing. My girlfriend and I decided to stay here for the first two nights in Colombia and we couldn’t have been happier with our decision. We stayed in the Africa suite - the room was clean, beautifully decorated, and had so much charm. The bed was comfortable and all the amenities were as advertised. But that’s just the tip of the iceberg. The staff here is truly what deserves a stellar review. We arrived late and even before our arrival, the owner Marcus had responded to us promptly with info about checking in. When we got there - Franc (François) was waiting for us and gave us a quick and thoughtful tour of the BnB and was so kind and informative with any and every question we had. He made the trip for us. Such a wonderful human being. The next morning we had an amazing breakfast that was cooked to perfection and was greeted by their resident tortoise on the premises - such a cute lil guy, as well as Marcus who was just as welcoming and kind as he was on the phone. When we left, Roman was working and set us up with a cab to the bus station and was equally kind and helpful. I could go on - but just do yourself a favor and book this BnB. I’ll be going back the next time I come back to Cartagena - and any time after that.

All rooms overlook a central courtyard, which is nice but not practical as people are always passing by so you can’t leave the window open as you get no privacy. The curtain is not a curtain but a rolling blind, so either shut or open. My room happens to be on the ground floor, where the restaurant is. It may be better on the other floors. So just artificial light. There is also no desk in the room. Otherwise the room is decent and clean. The breakfast is simple but good with coffees, juice some fruit and an omelette. The place is secure and the reception have to open for you to go in and out. Location wise it’s pretty good as well as it’s within the wall but not where wll tourists hang out. Pretty safe Check in strictly at 3pm even if the room is available 😅

The hostel is nice and in the prime area but the only thing I didn't like is that it lacks a common area and the terrace is closed most of the time except few hours. Also, you cannot eat or dine on the rooftop despite it being a nice seating area and they close around midnight! For a remote worker like me, this is a bad thing. Also in the amenities listed here, they included towels but it was not complementary! They only have pizza restaurant.. So no other dishes within hostel too.

В целом неплохо, но немного скудно. В номере не было тапочек, халата или воды. Создавалось впечатление, что есть только два пульта от телевизора и пустой мини-холодильник. Сантехника тоже очень простая. Расположение удобное для аэропорта и поездок, но рядом с самим отелем мало что есть. Завтрак был неплохим на вкус, но обстановка была суматошной. Продукты постоянно заканчивались, очередь за омлетами работала медленно, а столы были в основном грязными и без столовых приборов. Возможно, это прозвучит плохо, но в целом всё было вполне удовлетворительно.

The old historic centre of Cartagena de las Indias, is very expensive thus this was an affordable option. Uber and taxis are also affordable. The breakfeast was very good. The personnel is nice and does not want to cheat you. Airconditioning is working well in this town where temperatures are around 32 degrees. Nice view from rooftop. An Arentinian friendly place in Colombia

Отель чистый и аккуратный. Персонал очень внимателен к гостям. Однако им следует продлить время заселения (уже слишком поздно) и выселения (уже слишком рано). Несмотря на это, мне разрешили воспользоваться туалетом, так как я возвращался с экскурсии после выселения, и я смог принять душ. В целом, очень хорошо, но время заселения нуждается в улучшении.

Несмотря на то, что он простой, он соответствует всем основным ожиданиям. Хорошо расположен, легко передвигаться, недалеко от исторического центра и почти частного пляжа. Весь состав, начиная от вратарей. Завтрак ”шведский стол” был очень хорош, и они его испортили, приготовив особенные арепы.

Mi experiencia fue muy positiva en general. La habitación muy confortable contaba con todas las comodidades necesarias para la estadia. La cama era realmente cómoda. En cuanto a la limpieza, impecable. Todo el espacio estaba ordenado. Lo que realmente hizo la diferencia fue la vista al mar: absolutamente espectacular, fue una experiencia inolvidable.