Суррей, Великобритания: отели категории 3 звезды

Lovely hotel! Would definitely stay again. On the same street as all the shops. The staff are incredibly friendly. Room service is excellent. My son was poorly so ordered a lot to our room and came within 20 mins. Room was spotless. Cannot fault.

I stayed in room 3 on the ground floor and I thought the experience as a whole was alright, gets the job done if that’s all you need. There were some things I thought were a bit strange however. The shower was the main thing, it was stuck on full power which was crazy fast. It also didn’t stay in place because it was so powerful and kept turning into the wall. When I had pointed it facing out, it would point to the window (which was in the shower) and begin to fill up the window sill. Additionally, the sliding door had broken and it was replaced with a flimsy shower curtain which Barry managed to cover the gap. The room was a little dark but other than that was fine. The bed was fine too. Dinner is room service or you can have it in the bar area if you’d like. There isn’t a restaurant however and the bar area isn’t incredibly suitable for a meal with a family, fine on my own though. The menu consisted of pub food and each item was between £11-15 for the majority. There is a pizza and alcohol deal for £15 which is what I had, which was fine. Breakfast was £11.75 I think and was a buffet in one of the service rooms and was pretty good. Overall I think my experience was pretty poor but the room was very clean and the staff were very helpful and polite

The hotel is a little dated and worn, so I had some trepidation when I first arrived. However, my room was very clean and comfortable. All the usual amenities. Breakfast was available but I didn’t take it. The only thing I would say is that the rooms are very close together And the doors are quite loud. I was fortunate in that I did not have noisy neighbours but I would imagine if you had people coming and going a lot it would be very irritating.

This location was perfect for us for a nearby visit. The pub was very popular (almost full) and had a great atmosphere. The car park was very busy with patrons cars. Fortunately we could find a spot but it would be useful if, somehow, Hotel stayers were reserved a space. This could be requested by the hotel upon booking confirmation. Sadly, we did not have time to enjoy the food or drink in the bar before meeting friends. When shown to our room and while carrying over night bags up the stairs, it would have been extra helpful if our door had been opened for us by the staff member to walk straight in before setting those bags down. Small detail to go from 9.5 to a 10/10! After check in we left our room quite soon after to meet friends and only returned after midnight to sleep before next day check out. As a result, we could not really enjoy any service or facilities but the room was fine with an ensuite bathroom. Adequate for our needs. We have stayed before and would stay again should we need to be in the area. Thank you Star Inn

Воскресенье, 28 сентября: Идеально для моего позднего приезда из Пизы. В пяти минутах от выезда. Прекрасный чистый номер с хорошими удобствами и завтраком. Время выезда в 12:00 стало настоящим бонусом, позволив мне позавтракать и отдохнуть перед дорогой домой.

Clean and comfortable room with all the usual facilities. Lovely spa and pool - also a gym which I didn’t use. Can’t really comment on service as I only briefly saw someone at check in, but she was very pleasant. A restaurant but I didn’t eat there. Good location for travelling into London the next day. Minor issue: bath towels are a bit small and thin (and I’m not a big lady!)

Исключительно чистый номер, очень просторный. Понравилось, что номер находится на первом этаже из соображений безопасности (одинокая женщина). Завтрак был разумным и доставлен в номер вовремя. Молоко было выключено, но когда я сообщил об этом на переднем сиденье, его немедленно заменили. Нет шампуня и т. д., но, по моему опыту, это становится нормой в бюджетных сетевых отелях. Хорошее соотношение цены и качества. Моя единственная жалоба: подушки плохого качества и комковатые. В остальном отлично, и персонал на стойке регистрации был действительно хорош. Остановился бы снова, за правильную цену.

The beds were absolutely terrible, never had a worse night sleep as we did there, so uncomfortable. The pillows were so hard and lumpy we hardly got any sleep at all. The plans flying over were noisy. There was dirty washing in the hallway when we arrived at 7 pm and was still there the next day at 8 am. They advised breakfast but then we were told there wasn’t any. Over all staff were polite it was quite clean but we would never stay again

What a great find! The room was better than we expected, so clean and a massive bed. We paid more for a river view and were so happy we did as we had a cute balcony and could open the window doors and stand there and look out at the river. The breakfast was amazing and we were asked whatever type of egg we wanted and it was made fresh. We spoke to a great member of staff called Magda and she was so friendly and polite and would do anything for us. We will definitely come back again.

The stay was very comfortable, though the facilities were not similar to Holiday Inn. Very neat and clean rooms. The hospitality of the staff was very good. Overall, it was a very good stay, as the Epsom race course area is also very beautiful. Only minus point is busy facilities are not very nearby from the hotel.