Колорадо, США: отели категории 2 звезды

I talked with Savannah over the phone; she was extremely helpful and friendly. I wish more places had people like her. Everything was great until we got into the room. We had traveled all day and was tired, but the tub was dirty, so my husband cleaned out the hair in the tub. The bed was comfy although there was a deep sunken in spot where we seemed to roll into it all night. But that was ok because it was a comfy bed. It got a bit cold, because the blanket was as thin as a sheet, with no extra covers to be found. As we're packing our things to go, we discovered trash under the bed, and some black crumb looking stuff in the drawer. We were looking forward to the nice breakfast, because on the confirmation it said a Western breakfast, only to find, one small box of mini powdered doughnuts and a few beagles. There was only 1 small round table to seat 2 people. No beverages other than hard-to-find coffee. No fruit, no muffins, no cereal, NOTHING. What was served, does not even count as a continental breakfast! We had to leave to go get breakfast. We book our hotels based on the breakfast. In our experience, including working in hotels for 25+years, a continental includes a variety of food, including fruit, cereal, muffins, and sometimes a way to make waffles. They also have multiple drink options, such as milk, orange juice, apple juice, hot chocolate, and more. When I spoke with front desk, mostly to get Savannah's name, (because her service was exceptional) I told them about the dirty room and NO BREAKFAST, and they made it clear they did not care. The guy that had not been there the night before, claimed, kind of rude, they advertise a continental breakfast. This was NOT A CONTINENTAL BREAKFAST!!!!! A western breakfast consists of sliced bread with jam, butter, coffee, fruits, vegetables, or eggs. Sometimes a western omelette.

Perfect location, clean facility, everything we needed on our way to Utah

酒店房間乾淨，舒適。早晨起晚了，錯過早餐，酒店工作人員特意拿來水果。下次還會選擇入住。

What I like: (1) Tea/Coffee available 24 hours, breakfast is simple but enough choices, egg, sausages, waffles, bread, oatmeal, juices, coffee, tea fruits (2) Staff are professional, explain things well. (3) Furnitures are slightly newer than the other Hampton I stay in. What can be improved: (1) I waited at Island 3 (Door 512) from 745pm till 830pm and called twice in order to secure the shuttle service. I saw other hotel shuttles already dropped by 4-5 times in that mins and even saw the other hotels shuttle, like Cambria dropped by within 30 mins. When I got to Hampton, it was already 850pm and also realised that the restaurant next door is closed. I understand that it maybe out of their usual service hour, yet I wonder if they can do a join venture service with other hotel brands so that customers could be picked up earlier. (2) I was offered the room at the end of the corridor but there are loud water noise coming from the pipes when someone was using the toilet next door or upstairs. Since I was so tired after the longhaul and shorthaul flights and had not been sleeping for 30 hours, I went to sleep at night as usual. However, I am pretty sure that it would bother me when the day I am more sensitive to sound. I did not report it because it was just a short stay. Overall, I would give a 4 star as the staff attitude (check in, check out and cleaning lady) and their service deserve great respect, standard up to par breakfast and clean room.

Reservé este hotel y no me fue posible llegar, hablé para cancelar y aunque dice hablan español nadie me pudo atender en mi idioma, hice el intento hablando un poco inglés que quería cancelar la reserva o cambiarla en su mismo hotel de Gallup, fue imposible la comunicación y me colgaron, hice el trámite de cancelación por Trip y no he tenido respuesta, tuve que hacer otra reserva en Gallup

-Green to the Extreme- This hotel should have 5 stars as they have excellent breakfast, the facility is renovated and in good shape, parking is free and common areas are well-maintained. My main problem pertains to their ”Green” practice, which has been taken to an extreme level. As a ”green” hotel, the lights in the room shut off completely after 30 minutes of in-room motion. Working at the desk in my room, I had the lights shut off 5 times while I was trying to work at my desk (very annoying). Secondly, all of the outlets are set to green timers so they shut-off after 30 minutes. This means that their own alarm clock doesn't work because it resets to 12 AM every 30 minutes......lol.....why is it even in the room? Being green is one thing, penny pinching is another. If they truly wanted to save the environment, they wouldn't have a hot tub and pool (believe it or not, heating these puppies 24-7 costs far more than shutting off visitor's high efficiency LED lights and outlets. Get rid of these bologna problems and you will get five stars.

To stay here is great deal with reasonable price to visit Boulder.We asked to clean up our room during our going out but cleaning wasn't completed at all because less staffs to clean up. My husband changed sheets and towels by himself after giving up cleaning by staffs. Breakfast is not good quality but it's normal American style. (Juices, toast, oatmeal, apple, scrambled egg and waffles etc.) Building is not new but renovated room was inside to become clean well enough. To pay $5 for parking a car isn't comfortable to stay here for 2 nights.

It was convenient to be able to take the airport shuttle to and fro from Denver International. However, more detailed information on how to get on the shuttle, and its frequency will be great! The hotel elevator was out of service, but the front desk staff was very helpful to help with the luggage. The room was very spacious and the bed was very comfortable. Lots of varieties for breakfast choices. Very nice.