Изначально я выбрала номер, но мне без объяснений предоставили другой. Когда я спросила об этом, сотрудник отреагировал очень равнодушно.
Я заплатила дополнительно 14 долларов за парковку, но все парковочные места были одинаковыми. Ничего не говорилось о платной парковке и залоге в 50 долларов. Хотелось бы, чтобы все это было оговорено в письменном виде заранее. Таким образом, я оплатила номер, парковку и дополнительный залог ОДНОЙ транзакцией.
Номер был отличный, прекрасный вид, кровать/постельное белье удобные, душ потрясающий.
Обслуживание клиентов утром было не очень хорошим.
Отель вблизи района San Antonio City Center,Сан-Антонио
IIn The Making2023.08.25
Great location, it's in walking distance to the Riverwalk.
The staff was very friendly and helpful. The vale were very helpful getting us our vehicle every time we needed it and helped with our luggage. Great family game area with games like monopoly, scrabble, and chess. Cafe un hotel had giant pop tarts and amazing capachinos! The room was spacious, comfortable, clean beds, and cute mini fridge! In all, I loved my stay!
Отель вблизи района San Antonio City Center,Сан-Антонио
ГГость2025.12.30
The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it.
We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.
Exceptional experience! Wonderful staff all the way around, clean rooms with excellent housekeeping. The food at the hotel was top notch. Other dining experiences in walking distance if you so choose. Stunning sunsets and plenty of poolside seating. The pool was quite cold but the kids there didn't seem to mind. Stop by the bar and say hello to Miguel!
I had such a great experience staying at the Hilton Dallas Lincoln Centre! The staff was super friendly and made check-in a breeze. My room was spacious, clean, and very comfortable – I felt right at home. The hotel itself is beautiful, and I loved the amenities, especially the pool and fitness center.
The location couldn’t be better – it’s just a short walk to the Galleria Dallas, so there’s tons of shopping, dining, and things to do nearby. Plus, there are great dining options right in the hotel, which made it really convenient.
I’d definitely recommend this hotel to anyone visiting Dallas. It’s a perfect spot for both business and leisure!
Excellent service. I loved how everyone was courtious and attentive, the restaurant and upper bar were great, would definitely book again with tremont house. Thank you so much staff, and community
Отель вблизи района Austin City Center,Остин100% посетителей выбирают этот район
ГГость2024.07.30
The room's AC was inconsistent, difficult to find the right temperature.
The room we had was right behind the elevators so it was hard to sleep hearing them going nonstop til 3am.
The bathroom was also extremely dark and hard to even see yourself in the mirror.
Очень хорошо
Отзывов: 103
8,2/10
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8.6/10
Очень хорошо
VVallaSituated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy.
For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred.
I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist.
The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.
ГГостьMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
ААнонимный пользовательХороший отель, в ресторане отеля была отличная еда, но очень дорогая 16.00 за гамбургер, бассейн внутри, и это было похоже на гигантскую гидромассажную ванну, вода была подходящей, теплой и не замерзающей, как в некоторых бассейнах. Кровати были довольно уютными. , но у них не было мыла и достаточного количества полотенец, поэтому нам пришлось взять больше на стойке регистрации, у них не было куска мыла, но есть шампунь и кондиционер для мыла, чтобы мыться. И кондиционер не так уж и хорош: 1 маленькая квадратная коробка в стене изо всех сил пытается вытолкнуть воздух. Нам пришлось поставить его на 62 и работать всю ночь, а на следующий день, наконец, остыть, но на охлаждение комнаты ушла вся ночь.
ГГостьThe experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
ГГостьХороший, добротный отель, кое - где чувствуется усталым. Плохо, что не работал бассейн, откроется только 26 мая. Хотя уже в конце апреля жаркая погода. Была возможность позагорать, но без бассейна. Отличный кофе утром в номере, удобные кровати с мягкими комфортными матрасами и подушками, холодильник, ТВ- кинотеатр! Доброжелательный персонал, готовый прийти на помощь. Но цена за номер, кажется завышенной!
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