Best Western Plus the Croft Hotel

I would not rate this hotel or the service at all. I came all the way from Bristol to go to a funeral at the church mins away. I arrived early and explained my friends were outside but would it be possible to check in early or leave my bag (I also emailed ahead to advise of this). I was advised to wait in the bar/reception. They did allow me to check in early but only after did they tell me I had to pay an additional charge of £20. If I'd known this in advance I wouldn't have checked in! Also a light switch was hanging off the wall, bathroom mirror is rusty and sheets are dirty. I asked for a room upgrade but this didn't happen, although the light switch has been fixed.

This is our third stay at The Croft and we have an excellent stay every time. The rooms are very clean, the beds are comfortable and it’s very quiet. We’ve also used the restaurant and the food is good too. We’ve already recommended it to our friends and family.

Lovely stay, with excellent food. Large comfortable room. A great sanctuary on a cold February night.

Hotel looked amazing, had to wait at receiption for 10 min as nobody was there, someone did shout over to say someone will be with me, but still. Room was freezing cold, had 2 portable radiators on full, had wooden floor which didnt help, shame as liked the room. Breakfast was very nice and staff very polite.

Everything was good except for being woken in the morning by the kitchen extract fan

Nice stay. Reception and breakfast staff friendly and efficient. Evening restaurant staff a little slow. Mattress was a little lumpy but ok if position self right in the middle. Good value. Good breakfast

I have stayed here numerous times and with no issues But this time they had a noisy group in till we’ll gone midnight music playing 0100 and then to top it off the housekeeping/night man decided to move furniture scrapping across wooden floor

Fabulous hotel and definitely valued the complimentary upgrade to the garden room which is simply fantastic. I only put neutral on eco credentials as not aware of anything within the hotel as a focus

A very pleasant stay. Never heard any other guests. Power shower was lovely. Carpark a little small