Ixchel Restaurant & Hotel

The stay was good, the place very clean and very good service. The only problem is water, there is no drinking water. Even the water for bathing is salt water.

Lack of basic amenities. The pictures showed mini fridge and there is no mini fridge. The room has two outlets in the entire room. The towels are old and stained. The floor look dirty and the shower door was dirty. There are also lots of ants in the room. The staff were nice but they didn’t seem to care much about customer service.

There is no 15 pools. There is only one small pool. The chief would always alter the food that was ordered. Sewage smelled disgusting. No purification with water so be prepared for salt water showers, washing hands with salt water (bring water bottles) and salt water pool. There was lots of ants by the sink. Other than all the cons.. the pros would be that breakfast is included which is great one less meal to pay for. The view of the ocean was beautiful cannot compare to any other average hotel. The rooms have air conditioning. There is WiFi, unfortunately my first night at this hotel the WiFi towers were down but in the morning they were fixed. Ultimately I would not stay here again. But it was average for the price.

The staff was friendly but not attentive. Considering we were the only guests that day, they didn’t even attempt to help with our luggage. The room didn’t have the bathroom in the room so you had to walk outside to the hall. The bathroom smelled, was dirty, and the water was unfiltered. Tasted like sea salt. The floors were dirty and the sheets were stained. The lock to the room was loose and didn’t seem safe at all. It took the security 20 mins to open the gate when we came back after spending the night at El Tunco. Breakfast was bad… the platanos tasted like rubber. Yeah, the view was good but everything else took away from the experience. At least have good service from the staff but nothing.

The staff was great. The food was excellent. Sheets had stains that’s the only bad thing I noticed.

The property has amazing views and very good location. Fernado was the best very friendly and helpful. Room for improvement have better towels and sheets. Some towels and sheets had stains.

Bedding and towels were not clean. Hotel itself needs a lot of work. Restrooms are shared

The staff is wonderfully attentive. The property is a bit further from the airport but it was on higher ground and we were safe from the high waves. There is not a beach right on the property but the pool was nice and the beach is just a little ways from there. The staff can show you how to get there. There were battery operated candles lighting the stairs the first night which gave it a beautiful romantic touch.

People drinking until 2 am no security. I was trying to sleep and have to come outside to tell people stop the music i was with 9 months child and my 15 years son i never even for free i don't staying at this property. Never before has so bad experience at hotels i just sleep 4 hour for the price thats ridiculous