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Отрицательные отзывы(7)
Lebedev
Стандартный номер с кроватью «king-size»
Гость проживал в дек. 2022 г.
Пара
Отзывов: 20
5.0/5
Превосходно
Опубликовано 14 февр. 2023 г.
Хороший, чистый отель. Отличная кухня. Недалеко от аэропорта, собственного трансфера нет, но удобно добраться на желтом автобусе за 8$.
Ответ от объекта размещения: Kia Ora Lebedev,Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you.Kind regards,Lakhwinder Singh Front Office Manager
Barbwu
Стандартный номер с кроватью «king-size»
Гость проживал в янв. 2025 г.
Пара
Отзывов: 2
5.0/5
Превосходно
Опубликовано 4 февр. 2025 г.
The service was very good and if we will return to Auckland definitely we will stay there again
Перевести
Ответ от объекта размещения: Kia Ora Barbwu,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Kwok Man
Стандартный номер с 2 двуспальными кроватями
Гость проживал в янв. 2025 г.
Семья
Отзывов: 3
1.5/5
Опубликовано 8 февр. 2025 г.
We are super disappointed at Holiday Inn hotel due to the following reasons:
1) Dusty rooms
The room is dusty n a bit dirty, try not to look into the balcony it’s super dirty outside that no people would like to walk out at all. The air conditioner in room and the fan in toilet are full of dust as well, so you can imagine about the air quality in room
2) No lifts and super long corridor
Though we have stored our luggages at reception due to we just stayed for few hours at hotel for rest only and head to the airport at 3am, we still feel shocked that there’s lifts for reaching our room and the corridor is so long that it takes us more than 5 minutes to arrive our room. We can’t imagine how we manage that if we carry our suitcases with us.
3) No staffs present at reception
When we checked in, the staff confirmed us that there will be staffs present at reception all the time (24 hours). However, when we do check out at 3am and wish to collect our luggage’s stored at reception to head to airport, we can reach NO staffs at all. We found the staffs for ten minutes but still we see no people, not until the airport bus come the staff showed up. It caused us nearly miss out our flight.
4) Poor attitude of some staffs
The missing staffs at reception showed black face to us without a apologise. We are super disappointed about that.
We must not choose Holiday Inn again if we come Auckland. Suggest all other tourists to think over when you book this hotel.
Перевести
Ответ от объекта размещения: Kia Ora Kwok Man,We’re sorry to hear about your experience and appreciate your feedback. Your concerns about cleanliness, accessibility, and service will be shared with our team for improvement. We apologize for any inconvenience caused and regret that we didn’t meet your expectations.Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Cilladb
Стандартный номер с 2 двуспальными кроватями
Гость проживал в нояб. 2024 г.
Пара
Отзывов: 8
5.0/5
Превосходно
Опубликовано 2 янв. 2025 г.
We enjoyed our stay here, the room was clean, bed comfortable and easy access to the pool. There is a bus leaving every 5 min from the front door to the airport. Takes about 30 min.
Перевести
Ответ от объекта размещения: Kia Ora Priscilla,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
tin hock
Стандартный номер
Гость проживал в нояб. 2024 г.
По делам
Отзывов: 2
5.0/5
Превосходно
Опубликовано 8 дек. 2024 г.
15 minutes trip from international airport to hotel by Yellow bus NZD8 every 25minutes, back to domestic airport after a good rest the next day.
Перевести
Ответ от объекта размещения: Kia Ora Tin Hock,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Kristen Billings
Стандартный номер
Гость проживал в нояб. 2024 г.
Семья
Отзывов: 5
5.0/5
Превосходно
Опубликовано 21 янв. 2025 г.
Hotel was great, conveniently located and friendly staff. Great outdoor pool.
Перевести
Ответ от объекта размещения: Kia Ora Kristen Billings,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Jobi T
Стандартный номер с кроватью «king-size»
Гость проживал в авг. 2024 г.
Пара
Отзывов: 10
4.7/5
Потрясающе
Опубликовано 23 сент. 2024 г.
We had a fantastic stay at this hotel! The facilities were excellent, offering everything I needed for a comfortable and relaxing experience. The rooms were spacious, modern, and impeccably clean. The staff was also friendly and attentive, ensuring a pleasant stay from check-in to check-out. Highly recommended for anyone seeking a neat, well-equipped hotel.
It was little far from airport , but there is a yellow bus which connects airport and hotels every specific intervals.
Перевести
Ответ от объекта размещения: Kia Ora Jobi,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Гость
Стандартный номер с кроватью «king-size»
Гость проживал в авг. 2024 г.
Пара
Отзывов: 1
4.7/5
Потрясающе
Опубликовано 16 сент. 2024 г.
The hotel exceeded our expectations in all aspects. Very friendly and professional staff members, from check in to breakfast.
The bed was very comfortable and I was so pleased to have feather pillows! Some bedside lights would be useful. The bathroom was spotless and the body products were very nice.
Big buffet breakfast, great coffee and egg station.
We expected a bed after a long flight, arriving in the middle of the night, we got so much more and will be back
Перевести
Ответ от объекта размещения: Kia Ora,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Louis
Стандартный номер с кроватью «king-size»
Гость проживал в авг. 2024 г.
Пара
Отзывов: 3
5.0/5
Превосходно
Опубликовано 17 сент. 2024 г.
Hotel is well maintained; big and spacious rooms and breakfast was decent as well. The price per night was good too!
Перевести
Ответ от объекта размещения: Kia Ora Louis,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
GB Asia-trotter
Стандартный номер с кроватью «king-size»
Гость проживал в июля 2024 г.
Пара
Отзывов: 67
4.0/5
Очень хорошо
Опубликовано 4 авг. 2024 г.
Not much around the hotel but it is a very close to the airport. The gym was quite good. The hotel has no elevators and the layout means some rooms are quite a walk from reception. Reasonably priced for what is offered.
Перевести
Ответ от объекта размещения: Kia Ora GB Asia-trotter,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Гость
Стандартный номер с кроватью «king-size»
Гость проживал в дек. 2023 г.
По делам
Отзывов: 3
5.0/5
Превосходно
Опубликовано 29 янв. 2024 г.
great environment
Перевести
Ответ от объекта размещения: Kia Ora,Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Lakhwinder Singh Front Office Manager
Ashley Nicole
Стандартный номер с 2 двуспальными кроватями
Гость проживал в нояб. 2023 г.
Поездка с друзьями
Отзывов: 6
4.0/5
Очень хорошо
Опубликовано 27 дек. 2023 г.
The hotel is located near the airport with a regular shuttle bus through the day and night so getting to the airport is easy.
There is no lift in the hotel so this can be hard with heavy bags. Breakfast is $35 and very limited for that price.
Перевести
Ответ от объекта размещения: Kia Ora Nicole,Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Lakhwinder Singh Front Office Manager
Dongguanangua🎃
Стандартный номер с кроватью «king-size»
Гость проживал в июля 2023 г.
По делам
Отзывов: 17
5.0/5
Превосходно
Опубликовано 30 авг. 2023 г.
it is good .everything nice clean .
Перевести
Ответ от объекта размещения: Kia Ora,Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Lakhwinder Singh Front Office Manager
Анонимный пользователь
Стандартный номер с 2 двуспальными кроватями
Гость проживал в окт. 2022 г.
Семья
Отзывов: 4
4.7/5
Потрясающе
Опубликовано 12 нояб. 2022 г.
Clean rooms and very helpful staff
Перевести
Ответ от объекта размещения: Kia Ora,Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you.Kind regards,Lakhwinder Singh Front Office Manager
Estonia
Стандартный номер с 1 кроватью размера «king-size» и видом на сад
Гость проживал в окт. 2024 г.
Семья
Отзывов: 15
4.0/5
Очень хорошо
Опубликовано 28 нояб. 2024 г.
第一次來紐西蘭旅遊,原本只安排南島旅遊,但因轉機問題臨時要在奧克蘭多逗留一天等候轉機,所以選擇在機場附近的Holiday Inn休息,真的很近機場,坐Uber只需7分鐘便到達,非常方便。酒店屬渡假式,有游泳池和園亭,空間很大,適合一家大小渡假。只是酒店服務有點散慢,check in 由3時等到接近5點才有一間房間,另一間又安排很久,而且要爬樓梯上二樓,跟原本訂的房間也有出入,有點失望。
酒店早餐非常豐富,是自助形式,種類很多,是唯一值得推介的地方。
Перевести
Ответ от объекта размещения: Kia Ora Estonia,Thank you for sharing your experience. We're glad you enjoyed our convenient location, resort-style facilities, and breakfast offerings. We apologize for the delays during check-in and for not meeting your room expectations. Your feedback is important, and we’ll work to improve our service efficiency.We hope to welcome you back for a smoother stay in the future.Kind regards,Lakhwinder Singh Front Office Manager