Kempinski Hotel Grand Arena Bansko: фотографии

Всё хорошо, отдыхали 3 раз.Толбко в пятницу и субботу много народу и не хватает всем в ресторане места,бронируйте за ранее!

Размещение было очень опрятным со многими удобствами. Расположение очень хорошее рядом с подъемником. Есть парковка. Очень услужливый персонал! Меня переселили в номер с видом на горы. В номере была эспрессо-машина, чайник, вода и ингредиенты для чая и кофе. Матрас идеальный! Чисто и тихо! В отеле есть роскошный спа! Завтрак был превосходным! Во время бронирования Я сразу заплатил стоимость номера с кредитной картой, клерк на стойке регистрации это не смотрело в их системе мой платеж и спросил меня для повторной оплаты стоимости суток проживания. Я сказал ей, что уже заплатил стоимость бронирования номера. На следующий день при выезде они попросили меня снова заплатить за ночь. я показал квитанцию об оплате который Trip.com прислал мне затем сотрудник заявил, что он должен будет подтвердить это менеджер... подождав еще несколько минут они подтвердили мой платеж. К сожалению, задержка и отсутствие информации оплата была неразумной для 5-звездочного отеля.

This hotel has always been and remains by far the best in Bansko - the first thing to mention is a very attentive and professional service throughout the hotel, followed by a great choice of different dining venues and a great spa with indoor and outdoor pools. All of that is complemented by amazing scenery with spectacular Pirin Mountains as a backdrop. Highly recommended any time of the year!

We love coming back to Kempinski Bansko because the experience is always 5* It’s cozy, peaceful and our anniversary was perfect! Thank you for your hospitality and looking forward to our next visit! I cannot think of a downside! Great job!!!

An imposing hotel in an excellent location opposite the main ski gondola. If you are skiing, this hotel is hard to beat with it's own serviced boot room in the basement and you can purchase a VIP lift pass which allows you to skip the infamous Bansko queues (it costs extra but will save you 20mins+ queuing in the mornings). It's also effectively ski-in/ski-out...you can ski all the way down the ski road to the boot room entrance. The other major plus points are a very good car valet service and the fabulous amenities at the hotel which includes: heated indoor and outdoor pools with jacuzzis, a spacious thermal spa area with multiple saunas, steam room, infrared room and novelty snow room (the thermal spa area opens from 9am to 9pm). There's also a good size gym. On the negative side was our bedroom. Whilst it was extremely spacious for a ski resort room, it was very dated, had uncomfortable beds, and a non-functioning air conditioning unit. At night, there's live music in the relaxing lobby bar with its open fire. Breakfast consisted of a large buffet with an egg/pancake station for cooked-to-order options. All things considered, this has to be one of the best places to base yourself if you are skiing in Bansko.

First of all, I must mention the high level of service at the reception - everyone is very kind and pleasant and helpful. The rooms are large, very clean, the air and the view from the balcony is amazing. The beds are comfortable, there is both a shower and a bathtub. The cleaners come twice a day, there is no shortage of toiletries. The spa is excellent. Things to improve: The shower has no handle to hold onto to prevent falls. It would also be nice if there was also a shower that could be pulled out and not just hung. The food is not the most varied for a 5 star hotel. There is no coffee machine and it feels unpleasant to rush the waiters to bring a refill of coffee There are almost no sockets in the room, especially the lack of a socket in the bathroom - not even one. That way, if I brought a hair dryer from home or electrical appliance that I want to use, such as an electric brush or a shaver, it's not possible. And in the room itself there are not enough sockets even if you want to charge electrical appliances and at the same time prepare a drink. Most importantly - on the site it states that there is air conditioning in the rooms. In practice the central air conditioning controlled by the hotel. It was impossible to set the temperature to less than 21 degrees (we checked with the staff), and the hotel offered to open the window as a solution, but then smoke entered the room from the neighboring balconies, so the solution is less suitable.

We stayed for a week and had a very nice stay in this beautiful hotel. We took a two and a half hour taxi from Sofia airport, but it was worth it, & the motorway is a dream!! We had a beautiful view from our spacious mountain view room. Very large balcony, lots of storage, very comfortable bed, & well stocked fridge, although we'd have appreciated coke zero and Bulgarian sparkling water (delicious).The bathroom was also very large, immaculate, & well stocked with complimentary toiletries. Really appreciated the turn down each evening & my birthday cards must have been noticed by the hardworking housekeepers, as I was surprised when we returned & found a beautiful & delicious birthday cake in the room. Thank you so much for your kindness ❤️ It made my day! Our only issue with the room was the air conditioning which was set at 21 degrees!! That's heating, not AC. Not used to heat in England, we need to cool off quickly after a hot day. A fan in the room would have helped too. Another review erroneously described this hotel as dated. NO ! It's a traditional, Immaculate,charming hotel. The staff were lovely, polite & helpful. English wasn't widely spoken, but we were understood. Thank you for your patience . Breakfast was very good, although ordering coffee was a bit haphazard & disorganised at times. We ate twice in the only restaurant open during summer,Prima, the food was delicious and good value. The verandah was a beautiful area, we were disappointed that it closed at 7pm and sofas covered, as we'd have loved to have spent the evenings up there. Also, the drinks were never chilled enough unfortunately. The Spa, WOW!!! Stunning, absolutely loved it. Two small but perfect outside pools & a beautiful indoor one. Saunas, steam rooms, warm stone beds, perfect Best spa I've been to outside of the UK. A lovely, lovely place to spend a day - or week. Each day we were treated to cold oil infused flannels or canapes, a very nice & appreciated touch .Really enjoyed the Jacuzzis too. Theres a small children's pool & play area. The children were delightful & well behaved, so it was still a relaxing place to be after a day hiking up or down the beautiful mountain, or through the many trails in the woods. The position of this hotel is perfect for the gondola, walks & the town. It's not OUT of town as someone described, it's just up from town. It's a lovely short walk down to the beautiful quaint town, with many good traditional restaurants, bars & nice shops. Many locally made goods to buy, and delicious honey & jams. We enjoyed good food at Lovna Shresta tavern (lovely garden) & Mehana Bai Kotse tavern. Explore the beautiful back streets early morning & evening, then people watch in the town square. We booked quad bikes opposite the hotel. Wow , what a great, fun hour & a half we spent exploring the beautiful countryside around Bankso. Highly recommend. The little touches at this hotel really made it stand out for us We will be back, & w

Last year we spent my birthday at the Kempinski Bansko and were surprised to find a nice birthday cake in the room at arrival. This year we visited again, one week later, but for my partner’s birthday. To our surprise another birthday cake was waiting in the room on my spouse’s birthday. The attention for details makes Kempinski what it is: a great vacation place, no matter if in Bansko or anywhere else in the world. Hats off!

The best experience we ever had at any hotel! The staff is so kind, helpful and nice, the food amazing, the service excellent! The spa is marvelous! The view is so beautiful ! We will definitely go there again!