Casa Candela

Adults only 🔞

Мы только что вкусно пообедали, но, к сожалению, наш кофе был очень плохо приготовлен В отличие от кофе на нашем завтраке, который был изысканным, я надеюсь, что они НЕ пренебрегают приготовлением кофе, который мы все любим

У нас был опыт, полный неудачных обстоятельств, электричество отключили, а завода не было. У нас не было кондиционера ночью, строители начинали шуметь в 6 утра. Бассейн был абсолютно грязным и полным зеленых лам, мы не могли наслаждаться им. Музыка прерывалась весь день. Весь день мы выражали свое несогласие с различными ситуациями на стойке регистрации, как мы останавливались на две ночи, мы хотели уйти, но это был не вариант. Мы не получили ни скидки, ни компенсации за все представленные нам эффекты. С недовольным гостем легко иметь дело, пока есть желание и отклик, но в данном случае положительного ответа мы не получили. В общем, было слишком много разногласий с гостями, с которыми мы контактировали. Место красивое, но цена не стоит того опыта, который мы получили, и у них нет своевременной реакции на возникающие непредвиденные события.

Спасибо, спасибо, спасибо 🙏🏻 Внимание, место, еда и, самое главное: ЭНЕРГИЯ ⚡️ Спасибо за то, что позволили нам пережить такое полное Счастья с моими друзьями, моим партнером СПАСИБО

It was an incredible hotel. Staff was attentive to all our needs. A social thanks to Alexis and Juan Pablo, these two gentleman could not do enough for us. They were concerned of all our needs. They went above and beyond to make us happy and confortable. Needless to say all their staff were helpful and friendly. Would definitely recommend and stay there again.

This was hands down the best place I have ever visit, it’s a hidden gem, amazing food, amazing staff and amazing vibes

Greenery! Garden very well kept. The shower does NOT have a curtain or enclosure therefore allowing water to spill onto the toilet, the sink, and the floor.

Worst stay ever! Where do I begin, upon arrival the pool has an issue and a truck needs to pump water in the pool which took hours and was ver noisy. 2nd part of the hotel is under construction and all morning long from 8am ( you can really rest) you hear hammer noise Heavy machine cutting ext… that last all day. Booked a massage and while the therapist was great the hammer noise was horrible. My opinion that it will take them several more months to complete the construction. And last is the food, very disappointing nothing tasting good and I’ve asked for a medium well steak they took over 1 hr and brought it extremely well done. They offer to change it took extra 45 minutes and served it rare. Needless to say I was shocked, ordered the chicken instead and that was ok but took an extra 40 min. So after 2 hour and 25 minutes I finally eat. Same story the next day, I’ve explained I have an allergy for ham so I ask for a simple grilled chicken sandwich with no ham or cheese, took 1 hour and arrived with ham and cheese, I literally had no more words and just decided to leave the place. I spend on average of 140 nights in hotels a year and never had such bad experiences in any of the hotels I stay worldwide.

The place is a beauty but seems to me the staff is a bit disorganised. Coming back to the hotel after dinner the gate was closed and nobody was notified about opening for us or answering the phone calls. We waited outside 40 minutes while gangs of threatening looking bikers where passing. It clearly needs major communication between employees of different turns because that experience specifically was not nice at all. For the rest the place is beautiful but that’s it.