Twin Hotel Galapagos

This is a horrible hotel. The WiFi doesn’t work even though they mentioned it would provide WiFi. The room and dining room were full of insects. The owner of the hotel is not a friendly person. When my boyfriend and I complained about the WiFi and the insects being everywhere, Maria Jose, the owner made a bunch of excuses. My boyfriend and I asked for a refund and Maria Jose overreacted and said that it was impossible to give a refund and she didn’t want to do it. My boyfriend and I got scammed.

They went over and beyond with catering to us. Extremely kind and helpful. Excellent meals!

Booked for 2 nights and 3 days . Owner was responsive over emails and chat . They try to upswell a lot of tours and just ignore . Pros Place is out of the city 6 miles , so silent Breakfast ok Cons All activities happen in the town which is 6 miles away. So prepare to shell out 5 bucks each way per one way trip No places to eat near this hotel , this is the only building We bought 2 tours and both turned out disastrous. They don’t coordinate with actual guides and show different brochures than the actual trip . I can call it cheating without hesitation. Find trips in town Work out with cabs directly as the cabs called by hotel are sleazy and upsell and demand more than agreed upon There are 100s in puerto ayora and pick one instead of spending time and money here

The property is located far off from main area. You need to get off and on using a cab, for 3 days add another 30 bucks for cab. ******* needs to throw this property out of their listing and i would blame ******* that showed this property for the area i am searching. A 20 year old kid is left scrmabling dealing with customers . We had multiple issues 1. Check - In was ok 2. Booked a trip thru hotel and it turned out to be a disaster. The owner Jose sold something and when we went to island, the guides had differrent itinery and threatened to leave us on the island when we asked for the promised tour. I did not get a refund from Jose.. Pure and simple cheating STAY AWAY

The property is far from the port main area. It would be a good idea the owner will say it. Nice staff.

Dejligt ophold , der var super hyggeligt, store værelser , badeværelse , lille swimmingpool - hyggeligt område at sidde ved poolen , personalet super søde og venlige og kan hjælpe med det meste alt i alt 3 super dage - 5$ til at komme ned på havnen i taxi.

El hotel Twin es un paraíso de naturaleza y paz. Está rodeado de un oasis de vegetación que emana un agradable perfume por la noche y a primera hora de la mañana. Pero sin lugar a dudas, lo mejor de todo es la atención que brinda el señor José y su familia. Muchas gracias por esta maravillosa experiencia.

La atención es excelente, José y Mari son súper amables. Los desayunos son ricos y suficientes y hay una estación de café, te y agua permanente. Las habitaciones son cómodas. Te recomiendo las habitaciones más alejadas de la vía si buscas menos ruido y las habitaciones más cercanas a la vía si buscas habitaciones más grandes. José organiza los taxis y es muy fácil moviliz**** al pueblo. Algo por mejorar sería deshacerse del gallo y las gallinas (para que no molesten con su ruido ya que si buscas silencio y escoges este hotel alejado esperas no despertarte tan temprano en la mañana).

La gente super super atenta la pasamos super bien en este lugar nos encanto todo la comida las habitaciones la gente todo ❤️