Avani Cancun Airport

To get a room for Christmas Eve, I booked through Trip.com about ten days before my stay. But when I arrived, the hotel informed me that Trip.com hadn't paid the hotel yet, that I couldn't check in unless I put another payment on hold until it was processed. Of course, that could be Trip.com's fault, as they claimed. But I'll never forget the contemptuous tone of the lobby clerk's words to me as I panicked and kept asking questions trying to figure out what was going on: "Pay or leave the hotel. It's Christmas eve, and there are plenty of guests who want to get a room, even if it's not you." There were many more things that made me feel disrespected by the staffs at this hotel. I arrived at the hotel at late at night and waited in line for a long time, but a staff told me "I have to go to home now, so you'll have to talk to someone else," and when I told them the hair dryer in my room didn't work, the new one they brought me was somehow sticky all over. They're not going to respect you, so respect yourself. How? FIND SOME PLACE ELSE.

Nice new hotel close to the airport. Free shuttle provided to/ from airport once booked in advance, staff are all friendly and helpful. Food was tasty, breakfast a bit expensive but lots of options. Room and big and very comfortable. Would recommend this hotel for airport stays.

Clean and modern hotel, ideal for short stays.

I really can’t say enough about how pleases I was with this hotel. New, very clean, super breakfast, very helpful staff, etc. I totally recommend it.

Close to the airport with a free shuttle which is great. Great breakfast and amazing staff in the restaurant. Best beds and comfortable clean rooms. Not much around the hotel but it’s really nice.

Stayed here for a layover flight. Nice hotel. Service was very friendly. The airport shuttle is a bit plus👍🏻

Very comfortable beds Clean room Nice breakfast buffet Free overnight parking Quiet

Nice hotel with gods breakfast

Very nice facility. All personnel from the Shuttle Service, Lobby to Front Desk very professional and accomodating. Food was very good dinner and breakfast. Ramon, Christian and Front Desk staff excellent! Food and bar staff excellent! Maintenance staff pleasant. I would definitely stay here again upon my return to Cancun. Hotel shuttle service available from airport which was a huge plus! Be sure to tip the driver..It is worth it.