Extended Stay America Suites - Birmingham - Wildwood

I am not sure how to explain the hotel. There was no overhang to pull under when you checked in and it was pouring rain. There was no bathroom in the lobby. The room was clean and the bed was pretty comfortable. There was a small kitchenette. I liked that it had a full size refrigerator. I also liked that they had a dish package available if you needed it. We only stayed one night, so we did not use this. The room was very dated. It looked old. When we went down for their "breakfast @ 6:10 all they had was coffee. Not sure if they ever brought anything else out, but we left and got something to eat elsewhere, due to time constraints.

Rooms are renovated. Have all the amenities but has an odor that smell like cigarettes smoke. Bathroom tub had some rust on the inside.

We stayed for one night. Old building, but customer service was great. Friendly and helpful staff and comfortable room.

When I opened the light in the kitchen, I saw a big roach running over the counter I told receptionist that I wanted an upgrade or my money back. She told me there would be an upcharge. She had to call manager and to give me the upgrade at no charge. I was informed that I had to vacate the new room on Wednesday I requested a blow dryer ( none in room) and was told I needed to see the day receptionist because she had no idea where there was one. The next day I needed to sign the hairdryer out ( she had a hard time finding one) There is no elevator in the building I had to carry my suitcase up the stairs. My original room was on the first floor Needed to go up a set of stairs to go down another set to get to my room. There were 2 washers and dryers. All.but one dryer was out if order.

There are no elevators in this facility. Coming into the lobby is approximately 12 steps to get to the main floor. I suppose if you just have one suitcase it's not bad, but we had quite a bit of luggage as we were heading south for a few months. Friendly staff, quiet, main doors are not locked at night and there is no one manning the desk.

All was amazing except the woman who checked me in was rude and weird.

My overall stay was very nice. The area around the hotel could use more lighting but other than that, overal it was a nice stay. I will say the front staff were amazing and very nice.

The price is cheap but it is the worst hotel experience I have ever had. There is no elevator and I was on the 3rd floor. I can't believe there is no elevator in an extended stay hotel. 2nd surprise: There is also no ice machine! The room also smells like old mildew and so all of my clothes did by the next morning. Run away!

The young lady who works I think 2shifts is a very sweet girl.