We arrived around 8am and was given the keys but understandably the room was not ready and I had a relative in the Ironman competition that day and therefore did not return until 11pm. Had I seen the room prior to this late hour I would not have even stayed there. I contacted the accommodation via the booking site and they didn’t even acknowledge the state of the rooms or my email just said they would not be giving a refund, which I did not even ask for! Where do I start, items broken and dirty room….both head boards broken, broken lamp, 4 handles missing off draws, sink comes away from the wall, filthy grout around the shower and sink, what looked like blood on floor next to toilet, writing on the draws next to bed, broken blinds, unusable chair with the seat broken in half, filthy mug and spoon on tea tray, mould around the filter in kettle that resulted in all black bits pouring out in the water, dust and flakes of something in the draws, used tissues at the side of the bed, dust and debris in corners of the bathroom and along pipes. I paid £70 and would have expected this in prime area of London city centre for this price but very overpriced for what we got in that area. I read the reviews but in hindsight they are all from 2018 and early 2019 so must have deteriorated badly since then!! Room a good size but that’s the only positive. Managers of the business were friendly and very helpful but appeared rather dishevelled and unkept in appearance. Very disappointing :(
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