Hard Rock Hotel Cancun - All Inclusive

Worst view I’ve had from my balcony-just white brick wall! Bathroom stunk of sewerage so bad one day could really use it. Had to get up 730am to get a sunbed and still very few left then!!! Not enough beds round pool area. Very packed and loud on the evenings and just karaoke and disco after 10pm! Not worth the money I paid

Muito bom hotel comida boa excelente localização , prescisa melhor o atendimento

Nice place. Great time—around the pool, evening entertainment and the young adults loved the night life.

Entertainment was meh. VIP is only if you buy a time share. Not all cabana's / seating or pools available to us non hall of fame people. Black wrist bands are the VIP due to purchasing a time share. I did love my ocean view, which was what I paid for. The food was good. Zen needs a reservation so make that between 11-4 it may be made days in advance. Toro was excellent and isla was very good as well. Frida was our breakfast and lunch spot. It’s a buffet. The grill outside had me hooked on cheese fries with jalapeños. Tips will keep your drinks coming. If you use the hot tub READ the instructions. lol. Drinks in fridge are refilled daily. They cleaned our room every day except our last. The airport took our toopaste so the hotel brought us some twice. I did tip them every time they came.

I attended my friend’s wedding at the Hard Rock Cancun and stayed for a week on the Rock Royalty level! It came with its own private patio, a private pool area and two private bars and the most amazing staff! I want to send a special thank you to Tony, Tefy, Yared, Yisus, Ivan and our favourite bartender Jules! Thank you for all that you did to make my stay exceptional!!!

The bed was so uncomfortable had a sore back the whole time I was there. Service was good and friendly. Food choices were not good. VIP service was we were approached about time share BS. Watch out for them, they will lie to you just to get you to go to breakfast and see a fancy room and pressure you over and over to sell you a time share. Loud music almost every night can’t even relax I wouldn’t stay here again. Nice vacation away from the hotel and better food. Try Taco tequila at isla mall

I enjoyed stay but not five stars because of elevator situation. The Wait was to long and only one working on each end making us go up and down stairs too much and with little kids it was definitely not fun!

We had the best time and were extremely satisfied with the service, Isla and stefano were incredibly helpful and good to us.

We had a wonderful time at Hard Rock, the facilities were great, buffet was the best all inclusive buffet I have had, and the nightly entertainment was great! Our family of 5 had a blast!