Vila Galé Resort Cumbuco - All Inclusive

Muito bom para crianças, animação top.

People from the hotel only speaks Portugues and sometimes the don’t even try to understand

If you speak Portuguese than you will enjoy this hotel a lot. The hotel sells itself on their website as international, but we were not able to attend anything. It starts with the Menus. You have to scan a QR code but then you can only use the Portuguese version. At the reception desk you need to hope that there is someone on duty who speaks English. Restaurants, bars and in the spa is only Portuguese. Do not expect to use the entertainment as well. They do not make any announcements in English, still they yell almost for hours into the microphone and the music is so loud that you need to yell at your partner to exchange a word. You can truly see that they try to avoid talking to you because they know there is no way of communication. Mostly the guest ignore the rules anyway, they eat inside the pool, attend the restaurants in Bathing suite and even in the a la carte restaurant we saw many people in flip flops and tank top. We tried the Portuguese restaurant and the Mediterranean Restaurant. The second one was amazing, the first one a disappointment. The dinner was over after 30 minutes. After 4 days we asked for a talk with the hotel manager. And apparently the problem is well known. They tried to make it better and translated us the menu in English… sadly none of the waiters in the restaurant knew about it.. We loved the hotel area and our room, but because there was no day where we didn’t struggle with any service because of the language we didnt enjoy it.

EXCELENTE HOTEL, MAS PRECISA UM POUCO MAIS DE ORGANIZAÇÃO E MELHORIA DA CORTESIA DOS FUNCIONÁRIOS

Nice place

The staff is very friendly, Dayane from restaurant reservations is the sweetest and helpful person in the hotel. Theo the bartender and waitress make the best caipirinhas and will give you the best service. The food was great, the only recommendation is that the pool needs more cleaning… great time at the hotel!! Thanks

Vale a pena! Staff atencioso! Somente nao foi melhor porque o período de Carnaval o resort ficou lotado. Apesar dos esforços, alguns serviços nao foram bem atendidos. Por exemplo: longas filas para tudo nos restaurantes e bares. O serviço de TV a cabo com muitos canais trocados, ausentes ou repetidos. As vezes quase a totalidade dos canis estava fora do ar. Essa situação perdurou ao longo da estadia.

Hotel com estrutura muito boa e bem conservado. Mas o atendimento deixa muito a desejar. Falta funcionários e elas estão sobrecarregados . A administração dveeia colocar mais funcionários.

ja estive em outros da rede e esse foi uma decepçao , comida muito ruim, limpeza nos quartos nao existe, ela so arruma a cama e recolhe o lixo