Staybridge Suites Charlotte Ballantyne

I am very disappointed about my stay at this hotel this is my second stay and I won’t be returning the bed was not clean which was brought to the attention of the front desk. Housekeeping showed up but she just stood at the door with clean sheets my mother had to tell her to come in to change the bed. Once she started she then asked if we needed the top sheet changed as well. I was quite annoyed of course we would want it change the entire bed was covered with hair. In addition there was no toilet paper and the body wash conditioner or shampoo had not been refilled which we didn’t realized until late that night. I am very disappointed with my stay here and will not be returning

I am very picky when it comes to staying at a hotel. This met all my expectations. The room was very clean , the complimentary breakfast was great and the staff was friendly.

Firepit is nice would be great if they had more to enjoy so you don’t have to share with strangers Would be nice to have adult only swim time or hot tub for adults only- way too many kids for me in pool and hot tub is small so you can’t enjoy space as adult with kids like that. Also rooms could use a deep clean for showers and better water pressure we were on third floor Breakfast was really good and size of rooms Were good — safe area and pretty courtyard

The room was nice and bed was comfortable. Parking was a bit of a problem. I found a small bug in my room - I looked it up it was a carpet beetle, I didnt see amy others. Pool and spa was nice. Breakfast was adequate. There was no place to put used dishes, I assume you just leave them on the tables?

We had an issue with the heat in our room. The customer service staff was very responsive to our issue and sent out a rep to fix it. When they realized they could not fix it, they rectified the situation with a new room at no cost to us. They went out of their way to make sure our family was comfortable. We can’t recommend this location enough!

The staff was great and very friendly. The cleanliness should be improved, our shower didnt drain and we discovered it was because the drains hadnt been touched in what looked like ages.

Super convenient to expressways to get to Charlotte and SC destinations. Room with kitchenette was great- well supplied. Big frig. Saved us a lot of wasted time eating out. Bed was comfy and clean. Housekeeping was completed timely when requested. Loved the Happy Hours M-W. Good wine and fun appetizers. Lady helping there and at fort desk we’re so nice and helpful. Breakfasts were very good for a buffet and always hot. Gas station right on a nearby corner so we could fill up before returning rental car. Nice little store for extras in the gas station. I have to say this stay was superior to our stay the month prior at the Marriott across the street.

They front desk staff were extremely nice. Hotel though was extremely horribly. Bathroom flooded in shower, had to move my family and I to another room. All of our stuff with a 5 year old. Shower, toilet and walls were dirty and filthy. Curtain was dirty. We're paid almost 400.00 fort this hotel and could not use the amenities.

Staybridge - offers a bridge to top class service and ambiance, worthy of royalty appeal. After a long and tired day, settling in the room offered a cozy and family like-setting. Thank you Staybridge. Bybthevway, breakfast option was really satisfying.