Center Parcs les Hauts de Bruyères

Really a mixed experience. On thé plus side it wasn’t the french holidays so the park was pretty empty by normal standards, this meant low queues for slides in the water park, not too busy outside and around the park. The water park is great. Really nicely done out, great river sauvage, nice cold pool and big hot pool, plenty of variation. Apar**ent (premium cottage) was as usual more than acceptable and really in wildlife, we had peacocks and squirrels outside the door each morning. But it did come with some downsides: the main slide was shut, a couple of the resteraunts were shut, and some things closed early. This wasn’t a big deal though. The main gripe we had was with pricing vs quality. Unless you head out there is no competition and Centerparcs and while we don’t mind it but there are limits. The pricing in the Italian is the same as we experience here in Switzerland, one of the worlds most expensive countries. The supermarket - carrefour - on site has prices racked up genuinely higher than we would accept - six euros for a small pre packed lunch salad for example. There is a McDonald’s on site but we had to actually complain at our McFlurry deserts that were less than half full and 5 euro’s each. We are really not that demanding people but this was just cheating. They reluctantly put a small amount more ice cream in. There is no completion and it really, really showed. Our breakdown for advise is: 1. Treetop adventure - pricey at 30eur each but is we’ll done. 2. Mini golf outdoor - 10 euros each person - complete robbery for a family of 5 to ask for 50 eur to play on a fairly bashed up crazy golf course. 3. Badminton - good value. 4. Archery - good but quite short. The gold medal though goes to the jetons to play arcade games or pool. Never ever have these been more than one euro and now they went up to 1.5eur per jeton with many games costing 2 jetons. For me, this is just too much by a distance and given this is meant to be a holiday for families is ratcheting up profit before the brand statement .

We are still here so this is fresh. We reserved our lodging through Airbnb, bought our tickets online, arrive at the dome to go, but we can’t go in. They don’t have the facilitiez to accept our QR code and give us our bracelets. We are told we need to walk back to the security gates with our small child to get the bracelets and walk back. And we need to do it every day we are here. This is absolutely unacceptable customer service. Shame on you Center Parc.

Parc vieillissant, cottages new design pourraient être sympas s’ils étaient propres à l’arrivée. Environnement du cottage sympathique gâché par des vitres extrêmement sales, et le mobilier de jardin souillé par les fia très d’oiseaux qui ne sont incrustées depuis longtemps . Dommage que l’entretien ne soit pas à la hauteur des prix élevés proposés en période de vacances scolaires.

Terrible customer service in the event of an unexpected cancellation, response from Center Parc was non-existent. No reply to any email sent, no reply from the customer service number and the only reply I was given when contacting the center parc itself was to be told 'Call X number, I can't assist". Very disappointed.

The hotel was filthy: carpets were old; paint peeling of the handrail, no lift, the bed we paid for as an extra bed in the room was a sofa and was too short to be a bed. The pillow that was given for the bed was a cushion, covered with a pillow case, the room had a strange and bad odor, the toilet was dirty, there were no blankets for the spare bed. The window was broken on our arrival and they pretended there's no security issue The cottage was too far from the entrance and we had to do 5 km by feet. We had to pay for a scooter - it stopped working after 30 min. Client service - ABSENT, nobody cares Worst experience in our life

We nearly didn’t come as I didn’t read the reviews before I booked. We spent the entire journey worrying what we’d find when we got there but we shouldn’t have. We are staying in 538, a premium cottage. Is it a little tired, yes. Is it clean? Yes. Does the separate toilet smell a bit as per other reviews, a little, I won’t lie. It’s not a sewer type smell, and it’s just that one room, but it is spotlessly clean so I’ve just put an air freshener in there. I’m majorly OCD so having read the reviews, I came armed with cleaning products and having wiped down all the major surfaces, there were no dirt marks on the cloths so the cleaning teams had obviously done their job. Do the walls have the odd bug splatter on them? Yes, but I’ve stayed in 5* hotels that have those too. We have regular visitors to our patio every morning, ducks, small birds and this morning, 4 peacocks. If you love nature, it’s a great place to be. They sell sunflower seeds in the very well equipped onsite supermarket, so we’ve been feeding the wildlife. Our 8-year old has to be dragged out of the Aqua Mundo every day, he loves it. The water temperature is absolutely fine, and I’m a cold ass. Slides are brilliant, the river sauvage is amazing too. The dome is lovely. We haven’t cooked but next time (and there will be a next time), I would probably bring an air fryer and a small washing up bowl to use in the sink. I’d also bring a bath mat and a drying rack (although there is a small one in the bathroom that pulls out over the bath). There’s an eco McDonalds, an Italian restaurant, a posher French restaurant and a buffet restaurant. We’ve tried them all and they’re all nice. There’s a bakery next to the supermarket which is open till 2pm if you want pastries or fresh bread, once again, it’s lovely. We’ve been to the farm to see the goats and pigs, taken a boat out onto the lake, played mini golf and done loads of walking. There’s a fitness trail round the lake with outdoor gym equipment if you’re into that sort of thing. Then there’s the fun factory. It’s soft play hell for grown ups, but our son loves it, and there’s a bar, so you can have a glass of vin rouge and drown out the sound of kids enjoying themselves. Some reviews have been really scathing of the park, and whilst I understand why, the park itself is lovely and brilliant for children. If you’re expecting a 5* hotel experience, it’s not going to happen, but if you’re open minded, love immersing yourself in nature and want loads of activities for kids at a very good price (UK Cps were 3x the price for Easter week), then go for it!!! We stopped in Arras to break up the journey from Yorkshire. Staff are all lovely and whilst they don’t always speak English, most of the reception staff do and I got through just fine with my limited French. I always think if you try to make the effort, even if it’s basic words, they’ll often to reply in English. Hope that helps anyone else who is looking.

The chalets were very good. The pool areas were great for the kids but over crowded in general. A really nice park overall. The price of food at the Park is obscene. The Experience Centre is good but very very expensive. €7.70 for a pint and €5.50 for a small glass of white wine!

We spent a week in a Premier accommodation, which was not as fancy as it sounds. The kitchen was very basic, the sofa and rug were badly stained, half the door handles were hanging off, a previous occupant's dummy (pacifier) was under the bed, and there were so many blood smears and dead bugs stuck to the walls & ceiling. There were far fewer acitivies than at UK sites, and fewer dining options, although the buffet option (30€ per adult was really good quality food). The lifeguards did nothing to stop tiny kids going down the Wild River so we'd often end up smacking in to the side walls or holding back to try & avoid taking out kids who clearly couldn't swim. Not sure if I'd rush to do a French park again.

spent a few week there during the summer to squeeze in another holidays for the kids. we had a good week but not sure we will return in the near future (make sure you book the higher room categories...) the positives: - plenty of entertainment for kids and adults - very nice location in a forest setting - nice water doom - easy to get around but still spacious the negatives: - very loud even later in the evenings. you just have too many ignorant people that sit outside their places screaming, singing, etc. - no AC even in the highest category bungalows - restaurant options very bad (we ended up eating McD for a new night for lack of options) - very very very crowded in main areas like the water doom, etc. - bungalows felt a little worn