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Отрицательные отзывы(1)
Гость
Номер с кроватью «king-size»
Гость проживал в февр. 2025 г.
Пара
Отзывов: 7
4.0/5
Очень хорошо
Опубликовано 28 мар. 2025 г.
Anniversary away break. Location on edge of Chester close to motorway.
Nice grounds, busy carpark and popular venue for parties and business guests.
Carpet on second floor dirty and smells.
Sink kept blocking because plug holes full of scum.
Toilet seat incorrect size and not secured properly.
Bed comfortable, nice towels tea and instant coffee and bottles of water in room.
Breakfast nice selection BUT no fresh decaffeinated coffee only instant granules yuk!!! Nothing worse than awful coffee!!! With so many decent decaffeinated options available and customers not drinking caffeine this is totally unacceptable.
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S_oph
Номер Делюкс с кроватью «king-size»
Гость проживал в апр. 2024 г.
Пара
Отзывов: 5
5.0/5
Превосходно
Опубликовано 13 июля 2024 г.
Double tree by Hilton is the nicest hotel I’ve stayed at by far! The staff were so lovely upon arrival and anything we needed they was happy to help :). The spa was out of this world and the room was so spacious and clean. We will definitely be back ❤️🩹
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Ответ от объекта размещения: Dear S_oph,We are so delighted with your positive review and the time you have taken to share this with us. Our Deluxe King rooms do offer a wonderful space to relax, and we are pleased that our hotel met with your needs for this trip. We look forward to welcoming you back again in the not too distant future.Kind regards
Гость
Номер с кроватью «king-size»
Гость проживал в дек. 2024 г.
Пара
Отзывов: 3
5.0/5
Превосходно
Опубликовано 20 янв. 2025 г.
Very happy with the service will stay here again.
Перевести
Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your positive experience with us. We are delighted to learn that you enjoyed your stay and look forward to welcoming you back again in the future.Kind regardsDoubleTree by Hilton Chester
Yubae
Номер с кроватью «king-size»
Гость проживал в июля 2024 г.
Пара
Отзывов: 6
5.0/5
Превосходно
Опубликовано 3 сент. 2024 г.
Very nice and clean. Got a nice cookie :)
Перевести
Ответ от объекта размещения: Thank you for taking the time to share your positive experience with us, we are delighted to learn that you enjoyed your stay and your cookie.Kind regards
Гость
Семейный номер Делюкс (с диваном-кроватью)
Гость проживал в сент. 2023 г.
Семья
Отзывов: 1
2.7/5
Опубликовано 29 окт. 2023 г.
Very disappointment with the service and facilities.
We booked this hotel because of the swimming pool. We are a family of four planned to swim with kids.
Unfortunately, when we check-in, the receptionist told us under 16 cannot use the swimming pool.
Secondly, we asked someone for setting up the cot bed for us. The lady came at first asked my husband if he knew how to set it himself.
After my husband said No, the lady pissed off.
It was an "AMAZING" service we had for four stars hotel.
If we knew these, we definitely would not choose this hotel.
Перевести
Ответ от объекта размещения: Dear Guest, Thank you for taking the time to leave this review. We are sorry to learn that on this occasion we have failed to meet standards and expectations. We hope to see you again in the future for an opportunity to make this right. Kind regards, DoubleTree by Hilton Chester
Andrew
Номер с кроватью «king-size»
Гость проживал в авг. 2023 г.
Семья
Отзывов: 1
4.5/5
Замечательно
Опубликовано 17 сент. 2023 г.
Check in was very easy and hassle free with three members of staff checking guests in. We arrived well before check in time of 15:00hrs but no early check in rooms were available so we had to return later to check in.
Room size was adequate with comfy bed and quality pillows ensuring good rest.
Hotel is very clean and is well staffed, only downside is the location that its not walking distance to the city centre but this is not a deal breaker due to parking at this hotel being a lot easier on the outskirts of the city centre.
Перевести
Ответ от объекта размещения: Dear Andrew, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Mary Moraiti
Улучшенный номер с кроватью «king-size»
Гость проживал в мая 2023 г.
Пара
Отзывов: 7
5.0/5
Превосходно
Опубликовано 12 июня 2023 г.
Very clean very beautiful and very good service. Beautiful terrace to drink your coffee in the morning. We stayed in a superior king bedroom and it was honestly so clean and comfortable and relaxing
Перевести
Ответ от объекта размещения: Dear Mary Moraiti, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your 5*. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Nicole
Номер с кроватью «king-size»
Гость проживал в дек. 2022 г.
Пара
Отзывов: 6
4.7/5
Потрясающе
Опубликовано 7 янв. 2023 г.
Beautiful hotel with a good breakfast. Had a lovely spa treatment as well.
Перевести
Ответ от объекта размещения: Dear Nicole, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Reedi
Гость проживал в дек. 2022 г.
Семья
Отзывов: 4
4.2/5
Очень хорошо
Опубликовано 3 янв. 2023 г.
Excellent shower. Comfy Bed. Suite rooms can accommodate the whole family
Перевести
Ответ от объекта размещения: Dear Reedi, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again soon!Kind regards,DoubleTree by Hilton Chester
Гость
Номер (две кровати, с душем)
Гость проживал в авг. 2022 г.
Поездка с друзьями
Отзывов: 2
4.2/5
Очень хорошо
Опубликовано 3 окт. 2022 г.
Very nice hotel, clean, lovely breakfast. Roughly £8-10 in taxi to center.
Перевести
Ответ от объекта размещения: Dear Guest, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
HowellCath
Номер с кроватью «king-size»
Гость проживал в мар. 2022 г.
Пара
Отзывов: 1
5.0/5
Превосходно
Опубликовано 24 апр. 2022 г.
Brilliant hotel and location. Breakfast queue was the only thing which may have been an issue but we were there early so no problem. But could do with looking at how this is set up at busy times. Loved the whole visit.
Перевести
Ответ от объекта размещения: Dear HowellCath, Thank you for taking a moment to share some feedback on your stay. We are so grateful for the 5* rating. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Stanya Kozakova
Номер с кроватью «king-size»
Гость проживал в мар. 2022 г.
Пара
Отзывов: 7
5.0/5
Превосходно
Опубликовано 25 июня 2022 г.
Great hotel with welcoming staff.
Перевести
Ответ от объекта размещения: Dear Stanya Kozakova, Thank you for taking a moment to share some feedback on your stay. We are so grateful for the 5* rating. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Ответ от объекта размещения: Thank you for taking the time to share the experience of your stay with us. We are delighted to read that you found our rooms to be spacious and comfortable, and we hope that you choose to stay with us again if your are in Chester.Kind regardsDoubleTree by Hilton Chester