Marriott Tuxtla Gutierrez Hotel

The air-conditioned is awesome.

Muy buen servicio, atención, ubicación al igual que las habitaciones son muy buenas

Excelente y muy buena ubicación

Beautiful facility. Plane arrived early, so I went to the front desk to let them know we were here. Told them I didn't expect to be able to check in until 3, but Sophia at front desk found a room which was ready and checked us in 2 hours early. Very much appreciated after long overnight flight! Definitely will stay here again next time we're in the area.

We didn’t like the staff, they were not friendly at all. You pay to have a nice stay, but the staff made it really bad.

Quite Nice looking hotel with some maintanance issue. Elevator out of order and smell from aircondition. The hotel promotes their pool as a selling point, which was a factor in our choice. The pool looks Nice, but the water is way to cold to enjoy it. Thus a planmed day Staying back in the hotel to rest, was a dissapointment. Breakfast buffet is Nice and has good variety.

The hotel was ok and the restaurants and staff fine. However, there were several issues with the hotel condition. - elevators not working - phones not working - the room smelled of sewage from the aircon - the heating was not working properly - the hotel is marketed as “with pool” but the pool is 4.5 feet deep and freezing cold So only a mediocre score

This is definitely a NOT 5-star hotel, perhaps a 2-star. The shower head have mold. Ripped towel and bed sheet dispensed. Amenities partially working or not at all. Marriott, what happened to the high standards?

Marriott Tuxtla is probably one of the nicest buildings in the city. However, the city's infrastructure is in need of repair. During a downpour, a distinct odor of sewage permeated our room and we noticed that the pool 2 stories down (which is beautiful) turned brown). The hallways on the floor above our level was also flooded. Also had a dead/ desiccated bug in the bathroom vanity. One more item, the hotel restaurant does not have vegetarian options and the server told us that the food is all pre-packaged. However, the air conditioner worked well, the bed was comfortable and it was a safe (but not wheelchair friendly) place to stay. The layout was also interesting, almost reminiscent of a Mayan pyramid). If your travels take you to Tuxtla, I would definitely recommend this hotel; just know not to expect the same Marriott excellence here as the traveler has come to expect in the United States