B&B Hotel Calais Terminal Cité Europe 2 étoiles

I booked this hotel for 3 people in 1 room BUT when we got there they don’t have 3 people in 1 room only 2 so we had to pay for another room which I am not happy with.

Hôtel propre normal

The bad - the 24 hour check machine want accepting cards so couldn't access the room quickly as I had an €0.80 city tax to pay. No towels in my room which I didn't realise until 4am after a shower 😠 The Good - friendly lady in reception helped get the payment through and my room code even though she technically wasn't in shift. The location is great for the shopping centre, restaurants and cinema.

A mixed review! The duty manager was friendly and helpful telling us we’d been allocated a large room. Indeed it was larger than usual, but the room configuration was odd. Although it had a small cubicle for the toilet, the washbasin was in the bedroom and the shower also opened directly I to the bedroom. No privacy at all, once you were out of the shower. The room was spotlessly clean and the bed comfortable but only one rather lumpy pillow each. The hotel appears to have been recently updated and forms a complex with two other B&B hotels, one 3 star and one 4 star. There is a restaurant in the 4 star one across the car park with food priced moderately. It’s convenient if you’ve just arrived from Le Tunnel or for shopping at Cite Europe.

I was surprised to find there was no bathroom! There is a shower, but nowhere private to get dry and dressed. The toilet is in a separate cubicle, but is unhygienic as there is no basin in it, thus people leaving the toilet have to use the door handle with dirty hands to get to the basin! The staff were friendly. I thought it was expensive for the level of service.

Repairs in hotel on arrival( realise this has to be done) Help given to automatically access entry to room.

This place is a cheap bed for the night. That's it. The room is very basic. Lacking in furnishings of any kind. The ventilation makes the room a little chilly on leaving the shower. There wasn't any toilet paper in my room on arrival and no staff at reception to rectify. Fortunately, a bed for the night and a hot shower was all I was after.

Second time we’ve stayed here and we’ll stay again. Great for a stopover on the way to and from the Tunnel. All you need to rest before continuing on. Really good as a shopping base.

Very basic; small room; way overpriced for what you get; but at least got a (somewhat) funny story out of it My first surprise coming here was when I went into the B & B hotel lobby and was told, "No sorry, this is the B & B 4-star, your hotel is next door." So then I went next door and was told "No sorry, this is the B & B 3-star, YOUR HOTEL IS OUT BACK BY THE PARKING". (all in French of course!) Yes, unknown to me, and probably unknown to many others, the so-called B&B hotel chain operates a 2-star, a 3-star and a 4-star hotel all on the same site! What a strange way to confuse customers! Is B&B Hotels trying to be all things to all people? So with that out of the way I trudged out back to my 2-star accomodation, only to find that it is almost identical with an Ibis-Budget. Not a room you would like to spend any time in. Small room with just the basics. Very disappointing for 75 euros! I was really expecting something a lot better. Also, why call your hotel a B&B if breakfast isn't included? This violates the whole concept of what a B&B is. Breakfast here is an extra item, but based on the general quality of the hotel, I didn't have much confidence it will be very good. I had to get downtown to the station by 10 am on a Sunday, and when the bus didn't turn up at 8am I decided I'd better not risk the next one turning up. I ended up trudging all the way to the centre, a good 2.5 miles by a non-pedestrianised way. It was fun though and It reminded me of hitchhiking around France 30 years ago. On the positive side, there are several nice eating choices a short walk away. The hotel is a 5 min walk to cite Europe with a very good food court. The Flunch serves French food cafeteria style at bargain prices. There is also a good burger place there. Still the words "YOUR HOTEL IS OUT BACK BY THE PARKING" will forever remain in my memory as sort of B&B hotels slogan.