Best Western Plus Columbia North East

loved the hotel! Was nice and clean plus the room was extra spacious

Great location. Clean and friendly check in

Overall location is convenient and the suite is spacious and comfortable. However, you hear everything (motorists, people outside, cars driving by, etc). My kids and I were barely able to sleep through all the noise. The staff were not helpful and inattentive. The fire alarm went off at 4:50am and everyone needed to evacuate (single mom here with 2 kids under 10), turned out to be a false alarm. The shower head leaked and water didn’t come out properly. Although location and the room itself was ideal, we will not be returning!

Prepared for a shower; took my glasses to the shower so could read the fine print on the soap/shampoo/ conditioner dispensers. Put the bath mat down adjusted the water got in, wet my hair down and reached for shampoo,,, empty, soap,,,, empty, conditioner,,,, empty. Got out of the shower to get the little bottles of shower gel and shampoo none there just a little bar of soap, skipped the hairdo. . When I asked at the desk the clerk said yeah we have had several complaints but we are no longer gonna use the dispenser in the shower but we have supplies here at the desk if you ask for them. Great! So I’m gonna get out of the shower , dry off and dress, go down stairs and ask for what should already be in the room. ******! Me or them I’m not sure which!

Breakfast was delicious! Staff were very nice. Hotel surroundings were so loud and we could hear everything going on around our rooms. There was a train that went by and blew its horn multiple times every time it went by. There was what we believed to be feces splattered on the ceiling in our washroom. Our shower had a huge crack down the wall about 3 feet long. The shower faucets were very run down. The shampoo and body wash dispenser only dispensed enough shampoo to wash a mouse’s head. The hotel worked in a pinch to give us a place to sleep for our commute to Florida but it’s calling for some TLC.

The property was listed on Travelocity as “per friendly”. When we arrived we were informed that it was NOT pet friendly and we needed to find other accommodations!!!!!!

We checked in at 11:11 pm, everything was great, no compliance. In the morning kids wanted chickfill a for breakfast so we check out and left to chick fill A, before leaving I wanted a cup of hot boiled water and their machine was loading and reloading and guy there was keep telling me that i have to patiently wait for it, but how long its gonna take he doesn't know. So thats my only one complain, that i couldn't get a cup of boiling water.

The carpet had stains. Carpet is gross in a hotel room anyway. The bathroom had dark spots in the corners and paint splatter.

Fridge was unplugged, plugged it in and the entire refrigerant leaked out creating unsafe hazardous conditions.