Holiday Inn des Moines Dtwn - Mercy Area

設施：還行 衞生：還行 環境：可以 服務：還行

Stayed for state archery tournament. Hotel was clean, service was great, and hotel is located near downtown area with shuttle service to and from anything within a 3 mi radius. Mike, our shuttle driver was fantastic and full of information. Definitely would stay again. Only marked 4 stars in comfort because our heat did not work well in our room but everything else was great.

The room was nice, nothing fancy or elaborate but comfortable. The only complaint I have is the parking in the below ground area is a little tight to navigate with a large vehicle like a SUV or pick up truck but manageable. The staff is very friendly every time i have stayed here.

Everything was what we had hope for. Within walking distance to Wells Fargo Arena for our event. Was clean and nice!

The windows were poor quality and we could feel the freezing air in the room, and the AC didn’t help. In the morning we had ice on the inner side of the windows. The hotel is old and needs a thorough renovation. It has to be updated.

The hotel room seemed a little outdated. I know it was a standard room but just seemed so small. I could hear all the traffic going by. I probably will not stay here again.

It did not have a hot tub and the coffee was not ready in the lobby in the morning.

Temperature settings didn’t work, bugs on the window sill, horrible lighting, broken bed springs, vending machine didn’t work, front staff seemed to have just rolled out of bed and are unfriendly, I could keep going. Just avoid this place

Positives: the shuttle driver. He was a nice and hilarious older man. He went above and beyond to get the guests to and from a concert. He took good care of us and worked late to do so. Thank goodness we confirmed the pick up location, the front desk was telling people the wrong place. For a hotel so close to a huge event arena you would think they would maintain it better. We walked in and literally thought the window was open in our room. Nope, the windows have no seal/noise barrier so you hear the interstate, hospital, and other area outdoor noises all night. WARNING: Be careful using the shower. I didnt think i would ever get warm water, but be warned theres a 2 to 3 minute lag. I got the water to be warm after several minutes but then once i had shampoo in my hair the water turned to scalding. Very concerning if you have kids. No bathroom fan either so bathroom gets steamy. No insulation or anything either, you hear your neighbors and hall traffic constantly. Also, idk why they put a thermostat in the room, it doesnt work and it was very hot in our room. Wasnt terrible but would tey something else next time.