Iberostar Selection Lagos Algarve

To start this review our experience could be 5⭐️⭐️⭐️⭐️⭐️ however the front desk person by the name Rita ruined our experience at the front desk during check in process! She had a terrible attitude and answered all our questions in NO and rude manner. When we asked her why she is so rude she said we better talk to the manager and literally went hiding in the back! The front desk manager Luis and the rest of the staff Oleg and another gentleman were really nice and accommodating! The hotel is clean, the rooms are clean, the bed is comfortable and the food is delicious with huge selection of traditional and modern cuisines! The beach is near by and pristine clean! The water at the pool is little cold in October but it’s manageable the lady with entertainment team who led water activities had an awesome energy! Everything was excellent but the front desk experience was unacceptable!

This hotel was a big disappoin**ent especially for the amount of money it cost! The room was disgusting. Our sheets were ripped, there was never enough towels or toilet paper given. The housekeeper dropped her name badge and my husband was stuck with the pin from it in the middle of the night on the bed😔.The room had absolutely zero character. There were no pictures on the wall. The bathroom situation was ridiculous…the same door was used to close the cell-like shower and the toilet area, ugh!!! The carpeting in the hallway needed to be changed probably years ago. It was musty and dirty. The only saving grace was that the breakfast was good & the pool area was very nice. I will never stay at an Iberostar again. Total waste of a lot of money.

Visited Lagos 8.12.23 for 4 nights. Great location, nice pool area, nice staff, wonderful for families. Only complaint is the lack dining option. Understanding that most people eat out. We did arrive later in the evening for our first night and the only option was to eat buffet dinner at 10pm when we just wanted a light snack. All in all would recommend this hotel.

Everything was great! I would like to see new carpet in the hallway.

The service was amazing. From the front desk to housekeeping and the food personnel everyone made our stay here wonderful. The location was great because it is a quiet area and a very short ride into town and to more beaches. I highly recommend Iberostar.

The breakfast buffet was amazing, the staff were delightful, the vistas were beautiful, the pool areas were large and easy to get a bed, nice activity options as well. It would take at least 45 minutes to walk to Lagos centre or a 7 minute car ride. I would say the carpets throughout need to be replaced as do the pool deck beds. Overall, a pleasant stay!

There is only one restaurant and it’s buffet style. The service was slow and I had to personally go up to the bar to order drinks as servers were often not coming around to see if anyone needs anything.

The staff made the stay wonderful. Andre at the front desk and Vanessa in Housekeeping were very helpful when we needed to change rooms as the one given was not at all satisfactory. Need vegan / plant based options in the buffet. Thank you

Hot tub must be scheduled to be able to use ahead of time. Buffet food was mediocre at best. They tell you at the front desk room service is included when you check-in but when you check in will charge you for all room service. Pools all close at 7pm. Bar closes at 11 you can even sit in the lobby past midnight.