Element Miami Doral

Very nice hotel, good breakfast, i like the hitel alot, will stay again

還不錯！房間典型的美式風格！但是類似家庭旅館那種。我個人還是喜歡住酒店。但是衞生還不錯，挺乾淨

공항까지 걸리는 시간이 다소 걸렸음

這件酒店真的很值，性價比高，絕對不算雷區。

The only bad thing I could say was the ac in the room. It got hot at times even though we would turn it on.

When we got to Element hotel and did our initial check-in, the room assigned had only one bed and the reservation was for two. At front desk, Gadiel helped us and explained that the system had done an "upgrade" to a suite, which I was never informed of. Unfortunately, it was 4 of us, so that wasn't going to work. Very diligently, he verified at the Aloft hotel ( property is side by side to Element and walking distance) and not only got us a two bed room within minutes, but also went with us and did the check in process and took us to our room to verify that everything was fine. Since the hotels are part of the same chain, He's allowed to do that. Gadiel's excellent customer service is what made the difference in our stay. The first person that checked us in, could've verified the room type seeing that it was 4 of us and avoided the delay and back and forth. But once again, great customer service can turn around a guest's experience for the better!

As always the staff in the breakfast area are the best, with a big smile and very caring, i would suggest putting a Tip jar for them. The staff at the check in counter in the mornings where very nice and always greeted us. The evening staff could use a bit more training in greeting and even responding to a greeting, specifically a gentleman with very short hair and beard, at one point we thought he was in a bad humor or something. This Hotel is doing great in everything else, we are very pleased and will continue to visit every time we go to Miami for business.

Great size rooms. Friendly staff, close to shops and restaurants. I always enjoy my stay when I'm in town for work.

The property was fine. It's in a decent neighborhood lots to do around Doral. Our issue is that the water in the shower never got hot. It was luke warm at best -- but not even. I understand low flow faucets, but that should not mean I have to shower in tempid water. I was a one night stay, had it been longer I would have had to consider changing hotels.