Comfort Inn & Suites

Rented a room. The entrance to the hotel was locked, I could not get inside the front entrance. When I initially called them to confirm, was told they were 24 hours. Waited 15 minutes and kept calling, no answer. Absolutely terrible service.

I booked my room for Valentine’s Day. I check in, go in my room to set up with rose petals leading from the door to the bed, I love you I spelled out on the bed with the rose petals, balloons on the bed, wine bottles in the bucket of ice. I leave out to go to dinner with my wife an after dinner was going to surprise her with the Hotel room for a night of romance. Get there with her an my key cards aren’t working anymore. Then I hear a voice. Someone is in my room. Guy answers door. Bam, most embarrassing an uncomfortable situation I’ve ever experienced thus far. Head to the service desk a clerk tells us the room was booked to this guy before me. I was furious an embarrassed at the same time. I trusted *******, reviews were good an better than their competitors. But they failed me.

Customer service was great. The only problem was arttoilet was clogged. And they had nobody to come and fix it. So we had to go down and get a plunger and fix it. Ourselvesthey offered no other options, just saying that there was nothing they could do because the hotel was both. A but felt it was funny that they offered no other options, then to do it ourselves. Cheese

I booked this the night before and I choose this place for the pool and hot tub. After arriving t they said the pool was closed for 2 days for maintance. They should have posted that on the website and I would have chose another hotel.

Hotel not the best by Okay for a one night off the road stay. People who work there are very friendly, cooperative, informative and most pleasant. Breakfast was the usual fare and was a good start to the morning. Also close to ******.

Breakfast was good. The staff member working the breakfast excellent. The people on the front desk were excellent.

The check in was easy and the staff was friendly. The room was clean and the breakfast was a treat.

The hotel is very clean, very quiet, and has very confortable beds. It is a great location for Bombay Hook NWR visitors. And easy access to restaurants and shopping. Have stayed here many times. Great breakfast too!

The AC / Heater in room did not work. When I called the Front desk to ask for another room or to get it fixed they did not do anything. Told me the Hotel was totally booked and there was nothing they could do.