Fairfield Inn & Suites Durham Southpoint

This was our first stay at this property and overall, it was very good. Our only complaint, which is significant, was that the mattresses in our room were terrible and we woke up sore. However, we reported this to the person at the front desk, Alexander, upon check-out and he said he was very sorry and took off one night's stay from our bill for our trouble. We were very surprised and pleased as we did not expect this. He also told us that we would be given an upgraded King suite the next time we stayed there. This unexpected gesture was very nice and we will definitely stay at this hotel again.

I enjoyed my stay. I was very comfortable and felt safe. The manager on duty Mr. Taylor was sooo nice and informative.

We were very pleased with the location and convenience of staying at this hotel. The biggest downside was that they had no hot water which, as you can imagine, is a HUGE inconvenience. This should be an absolute necessity, especially when booking a room at a 4-star hotel. While we were hoping to have a relaxing evening/night before heading to Duke Hospital for what will be a very stressful day, we had no such luck.

Nice hotel. Clean comfortable room. Friendly helpful staff. Great breakfast. Will stay again.

Hotel charged my card for “no show” and will not refund. I was only a no show because I was in the ER and admitted to the hospital. All I asked them to do was to transfer the reservation to a new night. Too bad, now I will never EVER stay there because of poor customer service.

My 10 year old daughter and I stayed thanksgiving night and Friday night. Our stay was great overall but I have two complaints! The indoor pool water temperature was not warm enough for even the kids to swim in and they had no towels in the pool area! Second issue was that my room 312 had a very loose toilet seat and I stopped at the front desk our first day to inform the staff! Nothing was done about either issue, the most important being the toilet seat issue!

We wanted a Hotel close to Duke Southpoint that offered breakfast. This fit for us.

We had a great experience. The room was clean, the bathroom well stocked. Enjoyed breakfast. Very nice facility. Will stay again

Absolutely lovely stay. The staff was fantastic and the gentleman that oversees the breakfast is a true professional. You can stay at a different place but it’s going to cost more definitely. Proximity to anything in the triangle is relatively easy from here also!