Отзывы об отеле DoubleTree by Hilton Edinburgh City Centre

Ответ от объекта размещения: Dear Guest,Thank you for sharing your experience at the DoubleTree by Hilton City Center. We are delighted to hear that you enjoyed our convenient location and the stunning views of Edinburgh Castle. It’s great to know that our breakfast offerings and cleanliness met your expectations as well.We value your feedback about our amenities and service. Please rest assured that we continuously strive to provide an exceptional experience for all our guests, and your comments help us identify areas where we can further improve.It was our pleasure to host you, and we hope to welcome you back during your next visit to Edinburgh. Should you require any assistance or have specific preferences for your future stays, please don’t hesitate to reach out.Warm regards,Savia RodriguesFront Office Manager

Ответ от объекта размещения: Dear Guest,Thank you for sharing your review of your recent stay at the DoubleTree by Hilton Edinburgh City Center. We sincerely apologize that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.We regret to hear about the maintenance issues and the layout of the bathroom in your room. Our team is actively working on enhancing our facilities, and your feedback will be shared with the relevant departments to prioritize improvements.We also understand how important a good night’s sleep is, and we’re sorry to learn that noise disturbed you during your stay. Please know that we are looking into measures to minimize disruptions, particularly during busy weekends.Your comments are invaluable to us, as they help us identify areas where we can improve. We hope you will give us another opportunity to provide you with the high standards of comfort and service we strive to deliver. Should you decide to stay with us again, please reach out to us directly so we can ensure a more enjoyable experience.Warm regards, Savia Rodrigues Front Office Manager

Ответ от объекта размещения: Dear Guest, Thank you for your fantastic review of the DoubleTree by Hilton Edinburgh City Center! We’re thrilled to hear that you had a perfect stay and that our Staff were friendly and respectful. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and your kind words are truly appreciated. It was our pleasure to host you, and we hope to welcome you back on your next visit to Edinburgh. If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know. Warm regards, Savia Rodrigues Front Office Manager

Ответ от объекта размещения: Dear Guest, Thank you for your fantastic review of the DoubleTree by Hilton Edinburgh City Center! We’re thrilled to hear that you had a perfect stay. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and your kind words are truly appreciated. It was our pleasure to host you, and we hope to welcome you back on your next visit to Edinburgh. If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know. Warm regards, Savia Rodrigues Front Office Manager

Ответ от объекта размещения: Dear Valuable Guest,Thank you so much for your wonderful review!We’re thrilled to hear you enjoyed your stay in our Twin Guest Room and that you found the room clean, the location convenient, and the breakfast options—especially for vegetarians—satisfying. It’s always great to know when our guests appreciate the service and amenities we offer.We truly appreciate you taking the time to share your experience, and we hope to welcome you back again very soon!Warm regards,Savia RodriguesFront Office Manager

Ответ от объекта размещения: Dear Guest,Thank you so much for your kind feedback!We’re delighted to hear that you enjoyed your stay with us, especially the service and the beautiful view. It’s always a pleasure to know our guests had a positive experience.We hope to have the opportunity to welcome you back again soon.Warm regards,Savia RodriguesFront Office Manager

Ответ от объекта размещения: Dear Peiwowan,Thank you for sharing such a detailed review of your recent stay at the DoubleTree by Hilton Edinburgh City Center. We value your feedback and sincerely apologize that we did not meet your expectations during your visit We apologies for all the issues you faced, and this has been passed on to our improvement team .Your feedback is invaluable in helping us improve, and we are grateful you took the time to share it. Should your travels bring you back to Edinburgh, we hope you’ll consider giving us another chance to provide a better experience. Please feel free to contact us directly so we can ensure your next stay is both comfortable and enjoyable.Warm regards,Savia RodriguesFront Office Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback regarding your stay at the DoubleTree by Hilton Edinburgh City Center.We are glad to hear that you appreciated our prime location near Edinburgh Castle and the level of service provided by our team. However, we regret that aspects of your room did not fully meet your expectations.We understand your concerns about the room layout, soundproofing, and inconsistency in amenities such as bathtubs. As our property features a variety of room types and configurations, we always strive to accommodate guest preferences where possible. Please feel free to contact us directly for any specific requirements during future bookings, and we’ll do our best to meet your needs.We appreciate your comments regarding pricing and will take this into account as we continuously evaluate our offerings to provide the best value for our guests.We hope to have the pleasure of welcoming you back and providing an improved experience during your next visit to Edinburgh.Warm regards,Savia RodriguesFront Office Manager

Ответ от объекта размещения: Thank you for sharing your experience with us, and for highlighting the cleanliness and service—we’re delighted you found both to be excellent during your stay.We appreciate your feedback regarding the supporting facilities and bathroom size. While our Twin Guest Rooms are designed to maximize comfort within a compact layout, we understand that preferences can vary, and your comments help us identify opportunities for improvement.Regarding pricing, we strive to remain competitive given our central location and services, but we always aim to provide value that matches expectations.Thank you again for staying with us—we hope to have the opportunity to welcome you back in the future.Warm regards,Savia RodriguesFront Office Manager

Ответ от объекта размещения: Dear RealChiron,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the cleanliness, service, and surroundings of our hotel. Your comments about the bathtub size and location are greatly appreciated, and we understand that preferences can vary. We’re glad that our location was convenient for your visa submission at TLS.We truly value your input and hope to welcome you back for another stay in the future!Best regards,Savia Rodrigues