Domes Aulus Elounda All-Inclusive Resort, Curio Collection by Hilton

If I’m going to be truthful. Our general impression of our week long stay at this hotel was like going back in time to when we were young adults going on budget holiday. It wasn’t a 5 star experience and to be honest we have left the hotel feeling very deflated and disappointed after the holiday we have just had . The holiday regrettably got off to a poor start as soon as we arrived at the hotel. I could make my review too long so I am going to try and condense so I just give the facts . Day one. Really slow check in and no greeting drink. Offered a room with a view of the next door neighbours air conditioning units. This is when the hotel had only 60% occupancy we were told. We were offered a better room but would not have been unless we complained! Photo of 1st and second room. Went to the restaurant to find all the food had gone and what was left was poor quality and cold. Three disappoin**ents in one afternoon! We soon got to find out that our first day was a good guide to the next six days of our holiday . The part of the hotel which we were staying in wasn’t ‘cool living’. It was far from it . I’m not sure we found any thing that was cool over our stay. The food choice and restaurant choices were terrible with the buffet restaurant being the worst we have ever come across in the 35 years we have been travelling. The food choice was repetitive, limited and poor quality with the best food running out and not replenished. The unpopular dishes sat there all night in small pots getting cold and not being eaten. Luke warm and unappetising. There was a lack of staff and leadership in the restaurant and as such just a complete disaster with tables not being cleared and reset. 2-3 star at best. Photos attached to give an idea of the choice. The choice of places to eat were limited. It was either the buffet restaurant or there were two other options. A snack bar that turned into a sushi bar in the evening also and a pizza/gyros area serving food from a van - more like street food than a la carte. You could only book these once a week if you were lucky enough to get in. The food was better quality in these as it was the only freshly cooked food we had all week but I’m not sure how you can call either of these options a la carte restaurants! The choice in both was fairly limited and the service very slow. The only bar in the evening was understaffed and also lacked a**osphere. It was just off the main reception and felt like sitting in a hotel lobby. Not a great place to relax and enjoy a drink. There are not enough staff, it often got really busy. There was only one bar person behind the bar and one waitress serving the entire main bar and sushi restaurant. It was almost impossible to get a drink at times but I have to say they were both great at their job but were often losing a fighting battle. The main pool area was very run down with a jacuzzi pool which was broken. They both had been painted black with some type of tan

I want to start by saying the staff at the hotel are lovely. Really hard working, friendly and helpful. However this place is managed so very badly, and the general impression is not 5 stars, but cut costs wherever possible! Making a complaint was however pointless (we witnessed multiple customers complaining, but management didn’t really seem to care). Firstly , there are not enough staff for the amount of customers. One person behind the bar, with another taking drinks to guests is not enough when they have to serve one of the restaurants, the main hotel bar and the main pool area! This was helped somewhat by there being a self service soft drinks fridge - which you’d often opt for as you felt guilty putting more pressure on the staff. Likewise we didn't order the cocktails because of this. The food was terrible… Cold and tasteless. The choice in the buffet restaurant was very limited…. Also the same most days. The bookable ‘restaurants’ were no better. I wished I’d taken pictures but I didn’t want to shame the staff who were trying their best. Flies were all over the bread and pastries - this could have been resolved by either covering with napkins or cloches. The little vans are classed a restaurant ‘experience’… there were only 2 staff serving, so a lot of waiting (we abandoned desert after waiting for 25 mins to clear our plates). I think the main thing for me though was how dirty the hotel was. It was filthy. Walking round our ‘suite’ was akin to a day down the pit for the soles of our feet (see picture). Never saw anyone cleaning the pool areas etc. We did have a lovely holiday (we started eating out) but feel really mislead by Jet 2 - pictures and stars are really misleading. Also don’t pay for the ‘cool living’ experience as everyone was uplifting to this. To top it off, the tourist tax is based on the number of stars the hotel has… so we had to pay a further 70 Euros for a 5 star trip, which should have been 21 Euros for what is a more realistic 3 stars. Disappointed.

Firstly I’m astonished at the number of 4 and 5 star reviews for this property; simply astounding. This is NOTHING like a 5 star hotel or experience and I’m astonished HILTON puts its name to it! We arrived after a 3 hour minibus transfer after midnight and were greeted by very friendly front desk staff. We completed the formalities and were taken to our room in 300 block in an electric buggy; thank goodness as the rooms are literally on the side of a mountain. We had missed the buffet (at the time we did not realise that that was a good thing) and were were told they’d left a sandwich in the room fridge. A nice touch - I’m gluten free so didn’t eat it but appreciated the thought. A 5 star hotel would have checked dietary requirements though snd my partner was vegetarian do did not appreciate the ham on every slice. The room was very small but had a lovely sea view we discovered in the morning. We woke in the morning to discover we had slept in an oven as the air conditioning had not worked to cool the room. I asked at reception to have an engineer look at it. 3 hours later nothing had happened snd the room was unbearably hot. Asked two more times and asked to speak to the Manager who I see answers all the feedback in here but does not think it is his job to speak to his guests. He’s clearly too important for that! Definitely not a HILTON experience. After 9 HOURS and three complaints we eventually got moved to a similar type room but with a less good view. The bathroom in this one was tiny and you had to stand sideways in the shower. I’m not sure who designed it or who they thought would be using it but as a slim male with a 32 waist having to stand sideways I cannot imagine what most guests did to get washed. As many people have observed, the food in the buffet restaurant was of a poor quality and you constantly had to ask for items to be replenished. Again not a 5 STAR experience. It was also lukewarm. We got the opportunity to book 2 a la carte experiences. We cancelled one of them in the Yellow Sea restaurant which is effectively a veranda off the main bar which is a walk through, after reading the menu. We did go to y to he Amphitheatre which is a roof too space with nice views but this was NOT an B a la carte experience. Firstly, no GF options, and secondly all you could have was pizza and stuffed outta bread. Effectively street food! I couldn’t quite believe it. The pizza was good ( not that it would be difficult) and the pitta things were well, very poor indeed. I was completely deflated. The whole experience was an expensive week away and I thought with if being HILTON and 5 star it would be great. What an utter disappointment. Never, ever again. Given the number of previous poor reviews and all the learning management has apparently been listening too and responding too I do have to wonder what improvements have been made. The food it seems is as bad as ever, the lovely staff are as charming as ever, the broken su

Tranquility, peace, great food and excellent Customer service - tomorrow ends my week long adventure in this amazing resort. I'm gonna keep it brief as 4 Staff members have been outstanding this past week. Number 1 Mary, a host/ worker in the main buffet restaurant... 2 is Andreas who has been the main Barman in their Blu Bar, 3 is Elena who is main bar waitress in Blu bar. Last but certainly not least Nikols, who has run their beach based bar throughout my trip. Exceptional staff - 5* recommends for them alone

Wow where do I begin This hotel is so amazing with amazing views and the room is absolutely spotless The staff are the bestest we ever ever met on our hundreds of trips abroad over the years A massive massive thank you to two special members of staff who are unbelievable they are GEORGE the buggy porter amazing man Vadillo Syla VADILLO SYLA VICKY guest relations manager who was just unbelievable she went above and beyond to make our holiday one of the best for my birthday Just a shame that one man with his wife and daughter embarrassed me on my birthday night in the restaurant by asking us to be quiet 🙈🙈 the waiters were just singing happy birthday to me. That’s all Well back to hotel it’s a fantastic hotel and please everyone go to Plaka ❤️ The food was fantastic but most of all the amazing staff. Pauline Tony ❤️❤️❤️❤️❤️ If you have problems just ask and all will be taken care of

I gave them 5 star rating for everything, what a great location, great property, Amazing staff, Amazing service and hospitality. I a to callout few staff name who were totally outstanding. Mr Manolis the Restaurant manager, Maria from reception who were friendly and welcoming throuhout. Ms Vassieiki who took care of our all rooms needs Efi and Olion. We went there as two families and had a very relaxing and overall wonderful stay. The pool and beach area was where we spent most of our time. It was exciting to see that the beach bar was well run, with the fridge stocked up with snacks and drinks. We also hired a boat from the beach area to explore the bay which is well worth it. The views from the hotel were outstandingly beautiful and waking up to the sunrise each morning was amazing. The buffet food was good but not 5*, it felt a little repetitive and varied in quality. The sushi, street food however, was the best we had ever had and recommend it to anyone staying. They also put a fruit platter in our room while we were staying. One thing that bothered us was not being able to have a bottle of wine in the room, or at the table we could only ever have a glass (which varied in size) and you have to pay at least €26 to have a bottle in your room. It seemed a little odd for an all inclusive. Overall we had a great stay and would happily stay here again!

I would like to express my sincerest appreciation for the outstanding service provided by Nino the lifeguard during my stay. His exceptional kindness and professionalism were truly remarkable. Nino’s diligent work ethic and attentive supervision at the pool area made a significant difference in ensuring a pleasant experience for the guests. I believe that recognizing and promoting such outstanding staff members like Nino will further enhance the reputation and quality of service at the hotel. Thank you for considering my feedback.”

Views for miles! Loved the location of the Hotel. Service was incredible. Everyone was so welcoming and friendly. Food was excellent and plentiful. Good choices even in the buffet restaurant. Good a**osphere on DJ night with everyone up dancing. Overall an excellent stay.