Premier Inn London New Southgate: отзывы

The bed was comfortable and the breakfast was great better than other premier inns that I’ve visited and the waiting staff were attentive. Unfortunately the visit was spoiled by the Narcissistic lady on check in. I Arrived at 2:58 and I asked if the room was ready. The lady said nothing and made a hand gesture to go to the two terminals that said “ out of order” I turned back around and was about to say this when I was cut off by the lady who said quickly “check in is at 3pm.” Another check of my watch and it was still 2:58 so I sat down on a chair around the corner putting my bags down with a couple also waiting to check in. Got up bang on 3pm, letting the other couple going first and we found out the lady had disappeared. The check in desk was now empty. Terminals still said out of order. Waited 3 minutes and still no lady. The chap with the couple noticed a buzzer saying “press for attention” so he pressed it. Then we heard movement.. the lady was sitting behind us at the bar watching us. She slowly got up and walked back and asked the man “can I help?”. When he explained he wanted to check in, again the lady beckoned to the terminals, still saying out of order, when he explained this, the lady sighed and went over to the terminals quickly pressing this and that and logging in repeatedly, another sigh from the lady when the terminal still said out of order and walked back and looking back at the man simply says “booking number?” No welcome or apology in her tone. Felt like we were a hindrance. The check in process was quick after that, for both of us, Though for me missed key bits of info like where my room was, when and where is breakfast. But I worked it out. Checked in at 3:12. A man then came out of a door for a brief moment and the lady and man quietly argued about something, then the man went back into the room with a sign on the door saying “staff only”. Obviously this lady is in the wrong job if you genuinely care delivering good customer service. It can’t make the lady feel good about herself either or maybe she has just given up caring about anything anymore? The curtain in the room was broken with a snapped rail so the curtains didn’t fully close, and the room overall looked tired with various chips to the walls and stains in the toilet and furniture. This premier inn room looked a bit more run down than previous rooms I’ve had. Also one of the lifts made a constant cranking noise and shook when moving, making me feel a tad unsafe.