Holiday Inn Express & Suites Fort Wayne North

Had a comfortable stay, very convenient made it a close stay to tge hospital an other amenities

Stayed here for the pool specifially. Pool ended up being closed all weekend we were there and my children didnt get to enjoy

General Manager had a terrible demeanor right from check in. I requested to move rooms because there was an issue with blinds/lighting and she would not help me or compensate me for the inconvenience because I booked through *******. I repeatedly asked for help and was repeatedly told flat out no. This was an expensive and uncomfortable stay and instead of help, she repeatedly hung up on me. I was a paying guest and was treated like less than because of the manner (*******) in which I booked my stay.

The General Manager was terribly rude and unhelpful when I asked to switch rooms because my blinds weren’t working leaving me in a dark room with only lamplight all day. She hung up on me repeatedly when I was asking for help and literally laughed at me when I asked to speak to someone above her since I wasn’t getting any help from her at all. I’m not big on leaving reviews but I feel this was an exception because of the absolutely horrible customer service for a stay this expensive. Do better General Manager

I was very upset with the fact we paid for a suite and couldn’t even use the pull out sofa because of the amount of nasty stains on the mattress. There was hair all over the bathroom floor.

Everything about my stay was perfect. The desk clerk was very polite and personable. My room was spotless including everything in the bathroom. The bathroom fixtures nearly sparkled. There was absolutely nothing out of place, nothing dirty or smudged, sheets were spotless. Room temperature was just right, even when I first came into my room. There were no odors throughout the hotel. The lobby, hallways, and breakfast areas were very clean and well-kept. The breakfast was just delicious. Some of these selections and I can't even remember all of them included biscuits and gravy, two kinds of sausage, two kinds of omelette, yogurt, fresh fruit, several fruit juice options, pancakes, hot and cold cereal, toasts, bagels, you really couldn't ask for much more on a quickie breakfast buffet bar. It was just a very nice overall experience and I would definitely stay there again.

Staff was friendly and helpful. The good standards I expected from Holiday Inn Express were achieved. I would stay there again for sure!

The shower was really dirty- looks like it wasn’t cleaned and had stains on the dloor

All I can say is the young lady at the front desk was amazing super helpful and probably one of the top 10 in great customer service I have ever had.