Best Western Plus Gas City

My wife and I needed a nice place to stay near Marion, IN for a conference. The room was very comfortable with microwave, refrigerator, TV, iron plus the board. There were some small details of wear like a torn shear curtain. The hallway was ready to be painted which shows proper upkeep. The elevator was clean and adequate. We did not use the pool but saw families with children enjoying it. The fitness room was in need of repair as it was very warm, and the door was held open with a wire instead of being accessed by the room key. The outside door by the stairway was not room key accessible but it locked which made me feel secure. We enjoyed the provided breakfast each day and the staff were attentive to make sure food was available.

The stay accomplished it's purpose but I wouldn't return to this hotel. There was breakfast but barely, not the typical spread you would expect from BW. Customer service was not welcoming or generally attentive. The rooms showed lots of damage that has gone unrepaired and generally run down. It wasn't a comfortable stay.

The property is nice. Check in was quick and easy. Staff are nice and welcoming. Rooms are very clean. Love the clean white bedding!!

The room was amazing. I stayed in the oversized King Suite with jetted tub. Bed was comfortable. Room amenities great. Very polite front desk and housekeeping. Good breakfast. Just needed a couple days to myself. I only live about 15 min away. And it was perfect for it.

Great location with a friendly staff. The elevator was down so they gave us an upgraded suite that was on the 1st floor. The mattress was broke down and needed replaced and it seemed like some of the amenities were outdated but overall it was a good stay because of the accommodating staff.

Room was not clean, elevator was dirty and smelled like smoke. Parking lot was a disaster, but they are repaving it. Something must have happened on the second floor in the hallway because it smelled weird and there were huge drying fans all over. The bed itself was clean and comfortable, but the floor, chair, and toilet were not.

I have to admit that we were pretty disappointed in this hotel. Our toilet, sink, and mirror weren't cleaned and one of the trash cans in our room still had trash in it. The breakfast was okay, but the sausages weren't very warm and both of the juices were out. Probably not a place we would choose to stay again if we didn't have to.

It just wasn't as clean as we like. For example, there was an empty (used) TP roll not replaced.

after the trauma of going to the Bilss in Marrion, we were elated when we found rooms at Best western late that night. It was night and day. It was clean and friendly. very comfortable. What a relief. Nila Thank you for taking care of us.