Hatfield

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We had an amazing time being part of the SlamDunk Festival, enjoying the music and atmosphere. However, our experience was dampened by the neighboring restaurant where the staff, particularly a woman with brown hair, was incredibly rude to us. The food was also served cold, which was disappointing and affected our overall enjoyment. On a positive note, the hotel receptionist, Kirsty, was exceptionally polite and helpful during our stay. Unfortunately, the night staff member, Keith, was quite the opposite, displaying rudeness and a condescending attitude towards us when we tried to communicate with him. It felt uncomfortable and unwelcoming, as if he was looking down on us when we asked questions, his tone of voice coming across as annoyed.

Here for daughters cheer comp for weekend... Jeniffer on reception has been so amazing and accommodating for my daughters needs.... she was so friendly and my daughter was actually able talk to her...... she happily listened to my daughter while she told her every single thing in great detail that happened at competition.

Third Class Hotel . Badly equiped rooms , no internal phone , no fridge no bottle of water . Nothing . The next door restaurant for breakfast is poor in what it offers . Bad food. Worst part my room was not even done when I came back for my se one night . It seems I should have informed reception to have my room done . Bad experience

A stuffy room with windows which did not open. Hotel totally characterless. Greeted at breakfast with the news that the coffee machine had broken down and there was no other source of coffee. There was also no orange juice. I was told that, the following day, there were also no eggs.

Bed was really comfy, hotel staff were amazing, food was okay, not really up to the usual standards but It done the job. Desperately needs a refurb, very run down. Can’t advertise new hotels on averts and online then we turn up to that especially for the price! Only reason for 5 was staff! Very attentive and helpful lot.

I came from Lincolnshire for my dad's funeral in Hatfield The room was big & the bed was very comfortable. There was a bath was was a lovely surprise. Plenty of wardrobe room. Tea, coffee and a kettle in the room.

What a great start to 2024, the staff smashing it out of the park as always. I’ve been staying with Hatfield hotel since the 2nd January for the month and each day I am greeted with smiles and great service. The room has air conditioning and is always clean. Free car parking is perfect for my trips into London for work. A big shoutout to Monika and Jen for always taking time to have a quick chat each day, definitely gives it that personal touch. Nothing is ever to much to all the staff.

The Hotel was clean and rooms spacious, thankfully it was only an overnight stay after a New Year’s Eve event. Staff were unavailable, had to wait for staff to come to reception for some time after ringing the bell Booked breakfast to be told when we arrived that there was not going to be any more food. There was barely enough for a couple of people, for a table of 11. Staff in the restaurant were very rude! We ended up driving to go elsewhere for breakfast