Wild Ginger Hotel

The photos on your website did not reflect actual conditions. The property was in terrible shape. I had windows in my room that had major gaps and could not open and close, probably because the building is not structurally sound. The grounds were not maintained. The “ocean view” was obstructed due to plant overgrowth. I canceled two of my three nights and was told I would not be charged but they did anyway. I am very disappointed that Orbitz would feature this property.

Very old hotel, build around 1950-th. Don’t remodeling, don’t repair. No windows (plexiglass). Very old mattress, Bath the same ages of my grand grand mother. Floor not horizontal, have angle and all furniture have spesial lockers from papers (opened, don’t properly closed, opened without lockers). Furniture very old (I think from garbich).

I love beach dive hotels, and have stayed in many This one is quirky and unique, but unfortunately the room was awful. I can deal with no tv, ac, dirty fridge What got me was mildest/moldy shower, stained pillow case on bed, filmy entry door with no deadbolt or secure locking mechanism Took one look, said no thanks Was told they “were not authorized “ to issue refund, even though had other vacant rooms Hard pass. Got a very nice room for similar price up road

We absolutely loved our stay at the Ginger. It felt like we were sleeping in the trees. The air was crisp, cool and fresh. The bedroom was clean, comfortable and fun. The bathroom was basic but has everything we needed. Hot water took a few minutes to arrive but that didn't bother us. *Tip - There is also a guest lobby bathroom that has instant hot water. Overall, we absolutely would recommend this hotel to anyone really looking to get connected with the culture and community. May not be the best selection for thus looking for a hotel they can lounge in all day. The Wild Ginger offers a wonderful unforgettable stay for thus adventurous value travelers types like us : )

This hotel may have been charming in my 20s but was quite lacking. The photographer did an amazing job of making the rooms look nice. I can’t recommend and we chose to drive back to our condo instead of staying there.

It’s a lovely old school hotel with lots of character. The free breakfast is great offering fresh fruit, bagels, coffee and juice. The staff are very nice and helpful, special thanks to Jason who told us all there is to do on the island and the best places to eat his recommendations were great. Overall very happy with our stay.

I liked the staff and the plants around the property. My husband had no hot water. There was a mold in the shower and a moldy shower curtain. The edges of the rugs in the room were curled, which caused me to trip in the middle of the night. They are a liability and should be removed.

This property was unmaintained, worn out, uncleaned, and unsanitized at all. There were dead bugs all over the room, no hot water, window frames were twisted, and plugged with plastic bags, and moldy bathroom. I do not recommend this property.

I knew I was in trouble when I pulled up and saw a building that had seen better days. Old palm leaves hung from the roof, a non-working military vehicle was parked on the side of the parking lot, and the parking lot itself was covered with large potholes. When I checked in, I saw ear plugs and asked if it was because of road noise (it backs into Highway 19). The clerk said no, it's because birds are noisy in the morning and frogs at night. My room was on the end, backing into the highway. With no AC, you have to leave the windows open. There was no TV and no internet in the room. The hotel looked like it was built in the 1960s and had not seen any maintenance. In Hilo, the rain and humidity play havoc. You have to stay on top of things or they go downhill quickly. Pipes in the bathroom were full of rust, and the baseboards had noticeable termite damage. I've stayed in some dives, but this one is about the diviest. Just because you have a few carved tikis in the foyer doesn't make ti quaint. The bedding did look clean, I'll give them that. I left and drove back to Kona - I was not going to endure road noise all night long!