The Arrivals Hotel

Hotel with different rooms type for an insane low price. Beautiful swimming pool with view, restaurant and bar on the rooftop. The staff are friendly and extremely helpful.

It was a nice experience. I'm definitely booking it again. The location is good, close to the walking street, but far enough to be quiet. There's a laundry spot around the corner. And the pool was a nice addition. Some towels had permanent stains though.

Booked this room with friends and the toilet window and curtain were see through, hence making it inconvenient to use the toilet with friends of different genders. We informed the hotel staff and they were very accommodative by handling the matter promptly. Location was convenient and accessible to tourist landmarks such as Ben Thanh Market. The rooftop bar view was super pretty and the food ware great.

作為多年的攜程鑽石貴賓客户，幾十年的商務和旅行基本都是使用攜程，這次是我覺得體驗最差的，也是我唯一一次花心思寫差評的，為的是揭露攜程的吃相難看，更為了揭露這家酒店的霸王條款， 我12月10日上午預訂了這家距離範五老酒吧街比較近的酒店，預訂了三天雙人膠囊房（標題上寫的的20平方，不可撤銷），三天房費網上付款了652.14元，幾分鐘後就收到預訂成功訊息，這時候我發現了酒店設施頁面點擊進入裏面有一行小字：共享浴室，我覺得不合適，馬上聯繫攜程取消預訂，我這個時候看到酒店的標準一室房是273元，就想取消預訂，重新訂273元的標準一室，攜程轉達酒店説拒絕，我這個時候突然發現標準一室的價格眨眼變成了322元，這時候攜程的回覆是酒店不同意取消，如果需要升級到標準一室，不是按322-652.14/3（約等於218/天）=104的差價補房費，而是按酒店的門市價格，需要每天補差價180元，也就是説我升級到標準一室房型需要398元/天，而不是網上標註的322元/天，更不是我在溝通時候突然改變的價格273/天。而且必須我本來去前台交錢，不得在網上重新預訂，理由是房源價格上面明確寫了不可撤銷，我沒有看到裏面的那個小小文字上面寫了共享浴室，那是我自己的責任，酒店不同意撤銷，也不同意撤銷，重新預訂該酒店的其他房源，衹能在前台按門市價而不是網上價格重新預訂。 由於我自己沒有看清攜程設定的頁面上的微小文字寫有共享浴室，片面的以為20平方的房子也不小了，所以在晚上7點左右到達酒店，在被被逼簽署了三頁的一個什麼文件後，在三天共計增加了540元人民幣，將房間升級到了標準一室房型，花了498元/天。而此時攜程網上的標準一室價格為322元。而這個時候我的朋友通過攜程查詢的標準一室房價是258，攜程的大數據殺熟果然名不虛傳，而此時攜程的回覆是可以給我補償部分差價被我拒絕。 由於旅途勞累，天黑，晚上匆忙就睡了，第二條，我就認真看了酒店的雙人膠囊房，描述如下： 房間大約20平方，裏面放了一排2張床，上下鋪，共計4張（見下圖）每個床大概3個平方左右，其實就是我們學校的那種上下鋪把蚊帳做成了白色塑料板而已，行李箱就放過道里。共享浴室就在出房間的走廊上，這個時候我突然發現攜程上寫的共享浴室上還有私人衞生間，而房間里居然沒有私人衞生間，經過工作人員指明，原來所謂的私人衞生間，就是在走廊緊閉挨着共享浴室的公共廁所，衹是每次上廁所就必須一個人，就叫私人衞生間，****！攜程不是説房間20平方嗎？是4張架子床放在一個20平方的房間裏，行李箱都放在過道（見圖）。 這種酒店，請大家仔細對照圖片看看有多破舊，兩部電梯壞了一部，酒店的大堂茶几厚厚的一層灰塵，酒店外牆明顯裂縫已經是危房，傢俱也是起碼用了十年以上（不接受反駁，歡迎現場拍攝圖片和我質證，如果不真實我願意承擔責任），健身房很強烈的味道，有三台器材（見圖），有一台壞了已經拆卸放在現場，房間的空調開關脱落（送行李的保安見證過），房間裏有蚊子（打掃房間的阿姨當場見證），空調出風口那個灰塵要嚇**的厚。再説説早餐，我不敢溝通有多差有多臟，建議攜程自己派人去嚐嚐吧！還有前台服務員，那種我就是要三天多收你540，你又能耐我何的醜陋嘴臉，讓我衹能對攜程的恨意無限增大！ 這次入住，是我商旅幾十年來最差的感受，看到了攜程和酒店聯合起來欺詐消費者，看到了攜程大數據殺熟，看到了越南旅遊市場的混亂和對中國遊客的複雜的扭曲心理。希望大家預訂酒店擦亮眼睛，多平台比價，更換手機上平台，減少大數據殺熟！最後再説一句，攜程，我們還沒完！（未經本人同意不得刪除這條視頻）

The location was perfect for what we wanted close to markets and shops and the view from our room was just beautiful. The customer service was amazing, especially the doorman who always greeted us with a smile and was happy to help us find whatever we needed. The pool was nice and quiet and was especially beautiful at night with the lights. Overall we loved it

地點很方便，旁邊走幾步路也有全家超商，附近也有市場 房間有重新裝潢過，看起來很明亮，價格也不高，整體而言還不錯。

Staff were super friendly and accommodating upon arrival, carried my (super heavy) bags in for me, was shown around the capsule floor, locker, bathrooms, how the capsule works, etc. capsule was a super cool experience - cosy and the most comfortable bed I’ve had the whole 2 weeks I’ve been in Vietnam. Pool is open til 10pm which is later than others I’ve stayed at, which is good. We tried to sneak a midnight swim but we got kicked out of the pool which was a bummer but the staff were really good about it and got us towels😆 security guard out the front is so lovely and always greets you as you come and go.

Staff was really nice, upgraded our rooms when they realized they overbooked what we reserved. Bar and pool were very convenient and cute! The bathroom in my room was kind of weird, the tub was not installed properly and there was no shower curtain so the bathroom got wet every time I showered. One of my friend had ants in her bed. It was a good hotel for the price and location though. 10 mins walk from the walking street and not too far from the market either