Mottram Hall

We had room 345 and were very very annoyed at the noise outside the room as we were located next to some stairs which we could hear every foot step. This would make it hard to sleep and would often keep us awake over our two night stay. The room was also dusty with some bugs in the corner of the room. I have pictures if needed.

Lift was not working at property which made getting round very hard as the hotel was booked for 2 people in their 80's for a 60th wedding anniversary. Had to check out early due to personal circumstances. Hotel staff said they would reimburse fir the might we missed and they cancelled our last night. Afterwards we never got any reimbursement as the hotel said they were unable to di this. Very disappointed as it ruined their weekend

Loved this place, the grounds, decor, staff and food. We booked a last min stay the day before for a birthday as a family of 3, thought it would be nice to be spontaneous. From entering the spa staff were so nice and guided us the whole way up to reception. It was my husbands birthday and i managed to sneak in a cake and the staff ensured it was kept safe and took it to the restaurant. Ordered a travel cot too and it was in the room 10mins later. We will be fab 💜

Lovely hotel in a beautiful location. Pleasant staff. Generally good and a very comfortable sleep in a great bed. As I booked at the very last minute due to a problem elsewhere, and through this third party site I did feel the check process was a little confused. It turned out my room needed to be ‘allocated’ and then the room I was ‘allocated’ seemed very far away from reception and had chips in the bath and no luggage rack. None of which was so dreadful as the space was adequate and the hotel is clearly 4/5 stars so for the price £168 it really was quite good value. I’d only say if this hotel wants to put rooms on a third party site then make sure all clients feels cared for and not slightly ‘second’ class. Otherwise I had a very good stay.

As usual I had a wonderful stay. Everything was perfect. Excellent!! Thanks guys

The room was lovely nice furnishings and bedding, spotlessly clean . Had breakfast and was excellent the staff very polite and helpful.

Room not ready at 5pm! One person on at the bar all evening, the worse breakfast service and food I've ever had the misfortune to experience. Receptionist didn't even ask 'how was your stay?'. While checking out, a party of three people were grilling the manager on their 'rubbish' weekend.

A lovely hotel, spotless and beautiful grounds, the garden at the front of the hotel was a mass of colour. The only downside was having to pay extra if you wanted to use the pool, as a guest I think it should be included in the price.

We booked months before the trip from the US to Champneys. We applied for early check in 2:00PM as we had been traveling over 13 hours. We were told no that 3:00PM was the check in time. We were ok with this but when we checked in again at 3:00PM we were told the room was still not ready. After another 40 mins we were told that the room we had originally booked was not available but they would "upgrade us " the upgrade was anything but it was a very tired older room nothing like the room we had booked on line. The whole place was tired looking and no where near depicted in its blog