Hampton Inn Jacksonville-Downtown-I-95

Hotel Need update, good size rooms , but old. Good breakfast, service is okay.

Requested an ADA wheelchair room. If our room was considered accessible, the beds were too high and the placement of the toilet paper holder was terrible for both a walker or wheelchair. Also renovations were not complete in the room, and we were not told it would be under renovation while we were there.

There are signs everywhere reminding you the hotel is about to undergo renovations, but I still took issue with the overall cleanliness of the room. The bathroom had mold, the chaise was disgustingly stained, the carpet was grungy. Just not clean

This hotel is under construction! Would be nice to have to option NOT TO stay there. I paid for 2 nights, THEN was told about the work. DIRTY and OLD. Lots of patrons were complaining. Staff was very nice. I felt DECEIVED. And we PAID FULL PRICE!

I would stay at this hotel again but not until 2025. It is under renovation and there were issues. I am understanding of construction dust, but that's not all we encountered. Here's the lowdown: Good - staff was friendly, parking plentiful, convenient location, nice breakfast, comfortable bed. Bad - security (side door left open during the day for construction workers and not once asked for my ID), room had lingering cigarette smoke odor, room was not as clean as I would have liked, not enough towels*, no lids for coffee cups at breakfast, A/C unit started smelling like it was burning on our last morning there, key access cut off before 11 am when checkout is at noon. *Regarding towels, we were short a washcloth. I asked for one at the front desk, and they said they had ordered some but they had not been delivered yet. They gave me one that was clean but stained. While eating breakfast, I heard another guest complaining about not having towels. Make me wonder if they're not getting any new until the reno is done.

The reserved and fully paid for room was not available at 3:00pm for check in. We were told there were *no* rooms available. At 3:30 we got into our room, and told there are *no* towels in the hotel. We had no hand soap, no wash cloths, no hand towels and no bath towels… we were given a “left over towel” from another room while it was being cleaned just so we had ONE towel. The next day we’re given two pool towels since there were still *no* bath towels. Ridiculous. The bed had stains. Positive side- no bugs.

The place needs renovations. Paint chipping off bathroom ceiling. Water came out black. Flooring was stained. When I made the reservation online it said parking was free, but they charged $12/day! Never cleaned room after 5 days.

This place was way less than satisfactory. There was construction going on, so the noise was continual, and loud, until 6:30 PM. There was a shortage of towels, and we were unexpectedly charged $12 for parking, which we tricked into paying. (There was an empty lot adjacent to the property. There was a good restaurant across the street, called The Southern Grille.

It was terrible from the beginning. i pulled up and went inside. The receptionist wasnt very friendly at all. She acted like it i was bothering her. On the site it said there was limited room service. come to find out there was none at all. Got to the room it was a handicap room which i didn't need. the shower was terrible. it was my wife's birthday and i wanted it to be special but that didn't happen. We ended up leaving around 4 am. We didn't even stay there 12 hours it was so bad.